Open to opportunities

Ionie Goodwin

@ioniegoodwin

Message

Healthcare operations leader specializing in care management, process improvement, and team development.

United States

Message

What I'm looking for

I seek a role where I can lead care management or operations teams, drive process and quality improvements, apply health informatics, and mentor staff in a collaborative, growth-oriented organization.

I am a healthcare operations leader with 8+ years of progressive experience across clinical care, care coordination, and healthcare systems management, currently serving as Interim SCS Leader for two Care Management Prior Authorization teams at Blue Cross Blue Shield of North Carolina.

I lead process improvement and quality initiatives, mentor and precept new hires, and consistently meet or exceed productivity and quality metrics by leveraging tools like Facets, Epic, Athena, ECW, and Maestro Care to optimize workflows and ensure compliance.

I am pursuing a Master of Health Informatics to deepen my analytical and systems optimization capabilities and am committed to driving measurable results through data-driven decision-making, team development, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Intake Specialist

Current

Blue Cross Blue Shield of North Carolina

May 2023 - Present (2 years 10 months)

Serving as interim SCS leader for two Care Management Prior Authorization teams, maintained productivity and quality metrics and led process improvements that reduced processing time and improved data accuracy.

Prior Authorizations Care Coordination Facets Epic Process Improvement Team Leadership Trend Analysis

Care Coordinator

Engooden

Aug 2021 - Dec 2021 (4 months)

Engaged and enrolled patients in Chronic Care Management, coordinated clinical care across ECW, Athena, and Epic, and managed high-volume inbound calls while meeting productivity and quality metrics.

Chronic Care Management ECW Athena Epic Patient Enrollment Care Coordination Insurance Verification

Medical Assistant

Duke Family Medicine

Jan 2020 - May 2021 (1 year 4 months)

Provided clinical support and Epic workflow training, served as Falls Risk Champion, and coordinated referrals, prior authorizations, and administrative functions to achieve first-call resolution.

Medical Assisting Epic Patient Safety Vital Signs Prior Authorizations Clinical Training Scheduling Documentation

Medical Assistant

Duke Urology of Raleigh

Jan 2016 - Jul 2018 (2 years 6 months)

Provided clinical and administrative support in a urology specialty, led culture initiatives and improved retention by developing an employee handbook and participating in hiring.

Medical Assisting Patient Scheduling Insurance Verification Clinical Support Employee Onboarding Patient Intake

Education

Degrees, certifications, and relevant coursework

Master of Health Informatics (in progress)

Master of Health Informatics, Health Informatics

Pursuing a Master of Health Informatics degree to enhance analytical and systems optimization capabilities, expected to graduate in 2027.

North Carolina Central University

Bachelor of Science, Biology

Completed a Bachelor of Science in Biology, graduating in December 2019 with foundational training in biological sciences applicable to healthcare operations.

ECPI University

Associate of Applied Science, Medical Assisting

Earned an Associate of Applied Science in Medical Assisting in August 2016, providing clinical and administrative competencies for medical office operations.