Miira Nitia

Screened DREAMS girls for depression using PHQ-2 and PHQ-9 and formed healing groups of 12 participants (ages 12–24) to facilitate psychosocial recovery.

Mobilized AGYWs by age cohort and guided sessions on financial capability and entrepreneurship, maintaining momentum and a safe environment to maximize participation.

Coordinated enrolment of pregnant and breastfeeding adolescents at CIHEB-supported facilities by liaising with ANC, sensitizing providers, following up referrals, and linking AGYWs to services.

Mobilized AGYWs for weekly mentorship, provided HIV-prevention guidance and psychosocial support, and linked vulnerable girls to additional services.

Resolved customer inquiries and complaints, maintained confidential records, reported claims, and responded to telephone inquiries to ensure consistent service delivery.

Generated and registered leads, installed solutions at customer sites, trained customers on usage, and conducted routine follow-ups including battery maintenance checks.

Facilitated and led discussions, conducted interviews and focus groups, produced accurate transcriptions, and maintained confidentiality across research projects.

Escalated and resolved major incidents, ensured timely dispatch of orders, managed new customer onboarding, and handled social media inquiries to maintain service standards.

Managed daily in-store customer interactions, recorded transactions, maintained and updated a customer database, and addressed complaints to support sales objectives.

Assisted business owners to advertise on the platform, provided product information, escalated complaints to management, and tracked inventory to support marketplace adoption.

Promoted products in the field, ensured team equipment readiness before shifts, and reported shift outcomes to supervisors to support sales targets.

Administered questionnaires, conducted focus groups and home visits, and performed coding, editing and data entry to support research activities.

Conducted respondent interviews, scheduled group discussions, compiled reports, and entered questionnaire data to support research projects.

Prepared company documents, managed procurement of stationery, assisted with guard deployment logistics, and supported administrative tasks.

Collected survey data through questionnaires and interviews, recorded specific information accurately, and reported findings to team leaders for analysis.

Completed a Higher Diploma at East Africa Utalii Institute covering housekeeping and accommodation, front office operations and administration, business administration, and telephone technique.