Sayalee Akare

I’m an AI Customer Success & Business Development professional with 8+ years of experience managing enterprise SaaS accounts. I specialize in driving AI adoption, improving customer retention, expanding revenue, and leading digital transformation initiatives across global markets.

In my current role at Kognitycs Solutions, I manage end-to-end enterprise customer lifecycle and achieve 90%+ customer retention across SaaS and AI-enabled solutions. I increased AI SaaS product adoption by 25% through proactive customer engagement and automation-led onboarding, and I deliver strategic QBRs using customer analytics and usage insights.

At EOV Digital Solutions, I managed global enterprise SaaS and digital transformation accounts, delivering 20% revenue growth. I improved customer engagement by 18% using AI-assisted personalization, maintained 92% customer retention, and minimized churn risk through proactive relationship management and executive stakeholder reviews.

Previously at Drizzle IT Solutions and TSL Consulting Pvt Ltd, I delivered 95% customer retention, 20% expansion revenue, and strong CSAT (approximately 4.6/5), while ensuring 95%+ CRM accuracy for lifecycle tracking and reporting efficiency. I also implement AI-assisted prospecting and communication workflows—using ChatGPT and LinkedIn Sales Navigator—and build automated CRM follow-up processes to support data-driven, growth-oriented account management.