Looking for a job

Miguel Lopes

@miguelnglopes

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I'm an IT Support Specialist with over 30 years of experience supporting users and maintaining IT systems.

Portugal

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What I'm looking for

I’m looking for a hands-on IT role where I can troubleshoot end users, maintain Windows/Linux systems, and grow self-hosted services—while partnering with a team that values practical solutions and continuous learning.

I’m an IT professional with over 30 years of experience in systems administration and technical support, with a strong track record in end-user support and troubleshooting. I’m reliable, adaptable, and committed to delivering practical, effective IT solutions—especially in both corporate and small business environments.

I’ve supported Windows systems administration, operated helpdesk services, and handled operating system migration projects, including IT security responsibilities and intranet administration. I’ve also managed hardware and software installation and maintenance, backup solutions, and remote technical support for home users and small businesses.

Beyond support, I built and maintained websites as a freelance web developer using WordPress and Elementor.

I’m also passionate about self-hosted technologies and Linux systems, with hands-on experience using Nextcloud, Matomo, Wordpress, Jellyfin, Docker, Pi-hole, and others, alongside a continuing commitment to learning and improving how I document and train users.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Freelance

Sep 2008 - Present (18 years 1 month)

Provided IT support services for home users, small businesses, and micro-enterprises, including hardware/software installation and maintenance and remote technical support.

IT Support end user support hardware troubleshooting Windows Systems Administration Remote Technical Support Backup and Disaster Recovery

Web Developer

Freelance

Oct 2021 - Mar 2023 (1 year 5 months)

Designed and developed websites using WordPress and Elementor.

WordPress Elementor Web Development

Technical Translator

Freelance

Jan 2010 - Jun 2014 (4 years 5 months)

Translated technical documents between Portuguese and English for several organizations in Timor-Leste.

Technical Translation Portuguese English English Writing European Portuguese

Systems Administrator & Helpdesk

Schering-Plough Farma (now MSD)

Mar 2001 - Jul 2008 (7 years 4 months)

Performed Microsoft systems administration, supported helpdesk needs, and worked on operating system migration projects and IT security. Also contributed to intranet administration.

System Administration Microsoft Office IT Helpdesk Windows Windows Server Windows Software Applications