At Mojo, Archery Inc., I manage customer service operations for Mojo’s video editing app, handling refunds, app issues, and feedback through Intercom.
I also develop and maintain a FAQ and troubleshooting guide to help users solve common issues independently, while keeping customers informed and providing timely solutions.
At Betano, I assisted customers with inquiries and complaints through multiple communication channels. I also handled several chats at the same time.
At Teleperformance, I reviewed user-generated content, removed inappropriate material, and helped uphold community guidelines across platforms. I also coordinated with support teams on escalated issues and provided feedback on process improvements.
