I've delivered Level I and II white-glove IT support at CodexIT, Perrigo, Omnicom Group, Phreesia, and Keryx Biopharmaceutical, supporting clinical, production, and enterprise environments.
At Omnicom Group, I supported 1,500 onsite Mac and Windows machines across eight agencies. I've served as an escalation point for Mac, PC, and mobile-device issues, outages, software installs, imaging, account administration, telephony, and video conferencing.
I'm experienced with Microsoft 365, Active Directory, Okta, Azure, endpoint tools, networking, inventory, and facilities operations. I focus on timely end-to-end support while managing multiple priorities in fast-paced environments.
