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Michélle Diamond

@michllediamond

Operations and business support specialist at Helen Bennett Coaching, coordinating programme delivery, launches and digital workflows.

South Africa

Message

At Helen Bennett Coaching, I coordinate day-to-day operations, programme delivery and launches, including masterclasses, guest coaches and related communications. I also maintain digital systems and workflows, including GoHighLevel and Google Workspace.

As Operations Manager at Bobby Nutrition, I managed business operations, supported recruitment and people administration, and coordinated contractor and supplier payments. I also maintained operational systems and handled day-to-day IT administration.

At ProblemShared, I coordinated administrative workflows supporting institutional partners and mental health referrals, while assisting with practitioner onboarding and platform access. Earlier, I managed workplace operations at Gram Games / Zynga, WorldFirst and Hey Human, covering facilities, suppliers and office administration.

Experience

Work history, roles, and key accomplishments

Current

Operations & Business Support

Current

Helen Bennett Coaching

Aug 2025 - Present (1 year 2 months)

Provided ongoing operational support to the business owner, coordinating day-to-day activities, priorities and follow-through. Managed digital systems and workflows, including GoHighLevel and Google Workspace, and coordinated programme delivery, launches, and communications.

GoHighLevel Google Workspace Project Coordination Documentation Social Media Scheduling Stakeholder Communication

Operations Manager

Bobby Nutrition

Oct 2024 - Jul 2025 (9 months)

Managed day-to-day business operations, coordinating administrative processes, priorities, and activities. Supported recruitment, contractor payments, supplier management, people operations, and IT administration.

Recruitment HR Administration IT Administration Supplier Management Invoicing Process Improvement

Practitioner Support Administrator

ProblemShared

May 2022 - Feb 2024 (1 year 9 months)

Coordinated administrative workflows supporting more than 15 institutional partners and over 2,000 mental health referrals. Liaised with practitioners and internal teams, maintained records, and assisted with platform troubleshooting.

Coordination Documentation Compliance Troubleshooting Reporting Stakeholder Management

Workplace Manager

Gram Games / Zynga

Oct 2019 - Oct 2021 (2 years)

Managed workplace operations supporting creative, product, and engineering teams. Coordinated office facilities, equipment, suppliers, HR administration, and internal initiatives.

Facilities Management HR Administration Logistics IT Event Coordination Supplier Management

Office Manager

WorldFirst

Apr 2015 - Aug 2018 (3 years 4 months)

Managed office operations during a period of significant company growth, supporting an organisation that expanded from approximately 200 to more than 400 employees. Coordinated facilities, HR administration, and supplier relationships.

Facilities Management HR Administration Supplier Management Office Logistics Health and Safety

Office Manager

Hey Human

Oct 2014 - Mar 2015 (5 months)

Coordinated day-to-day office operations across two locations. Managed facilities, suppliers, health and safety requirements, and general office administration.

Office Administration Facilities Management Supplier Management Health and Safety