Michiel Slob
@michielslob
Customer-focused Dutch customer account advisor with strong analytical accuracy and technical service experience.
NetherlandsWhat I'm looking for
I am a Dutch customer account advisor with a background in technical service and several years of hands-on warehouse experience, bringing accuracy, analytical skills and strong customer focus to each role.
Since January 2022 I have worked as a Dutch European Customer Account Advisor at bet365, and previously I provided Dutch customer support for Fair Play Casino and technical service at Wellnessresort the Zwaluwhoeve.
I hold an ICA Certificate in KYC and CDD and training in addiction prevention; I work well with MS programs, communicate fluently in Dutch and very well in English, and I adapt quickly to new responsibilities.
Experience
Work history, roles, and key accomplishments
BEDutch European Customer Account Advisor
bet365
Jan 2022 - Present (3 years 8 months)
Providing Dutch-language customer account support for European customers since Jan 2022, managing account issues and improving client satisfaction through accurate, timely resolutions.
Dutch Customer Support Agent
Fair Play Casino
Aug 2021 - Nov 2021 (3 months)
Handled Dutch customer inquiries and support tasks between Aug 2021 and Nov 2021, delivering accurate information and maintaining customer satisfaction.
Technical Service Employee
Wellnessresort The Zwaluwhoeve
Feb 2020 - Jun 2021 (1 year 4 months)
Provided technical service and maintenance at a wellness resort from Feb 2020 to Jun 2021, resolving facilities issues to ensure guest safety and operational continuity.
Warehouse Worker
Various (via employment agency)
Jan 2012 - Dec 2019 (7 years 11 months)
Performed warehouse operations across multiple assignments from 2012 to 2019, maintaining accuracy and timely order fulfillment while supporting logistics teams.
Education
Degrees, certifications, and relevant coursework
DCDeltion College
Diploma program (not completed), Business Administration / Accounting
2012 - 2014
Studied Business Administration and Assistant Accountant but did not graduate.
Van Kinsbergen College
VMBO Theoretical Learning Path, General Secondary Education (VMBO-T)
2008 - 2012
Completed the VMBO Theoretical Learning Path, graduating in 2012.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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