Michelle Valsaint
@michellevalsaint
Proactive remote service specialist with 5+ years in healthcare administration.
United StatesWhat I'm looking for
I am a proactive and detail-oriented remote service specialist with over 5 years of experience in healthcare administration, call center operations, and customer support. My proven ability to manage high-volume workloads while maintaining a customer satisfaction rating above 95% has been a cornerstone of my career. I excel in scheduling, EMR data entry, and insurance verification, and I am skilled in process optimization and CRM tools.
Throughout my career, I have consistently demonstrated expertise in HIPAA compliance and remote communications. At Forrest Solutions, I responded to over 80 inbound calls daily, achieving a 96% customer satisfaction rating and reducing escalation time by 40%. My role as a Healthcare Access Coordinator at GenesisCare allowed me to improve pre-authorization accuracy by 30% and reduce patient no-show rates by 22%. I thrive in deadline-driven environments and am committed to delivering measurable outcomes.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Specialist
Forrest Solutions
Mar 2023 - Present (3 years 3 months)
Responded to over 80 inbound calls daily, maintaining a 96% customer satisfaction rating and resolving loan inquiries with 98% accuracy. Successfully escalated unresolved issues using Salesforce, reducing escalation time by 40%, and logged over 1,500 interactions monthly in a secure government portal with zero errors. Processed 200+ data validation requests weekly, achieving a 99% data accuracy ra
Healthcare Access Coordinator
GenesisCare
Mar 2022 - Mar 2023 (1 year)
Scheduled over 150 oncology appointments weekly using Epic and OncoEMR, while verifying insurance eligibility for 300+ patients monthly, improving pre-authorization accuracy by 30%. Reduced patient no-show rates by 22% through effective reminder systems and updated over 3,500 patient records annually in compliance with HIPAA standards. Managed prior authorizations and referrals with a 99% approval
Radiology Appointment Coordinator
Precision Imaging Centers
Mar 2020 - Oct 2022 (2 years 7 months)
Scheduled over 1,200 MRI, CT, and X-ray appointments monthly using RIS software, maintaining a 98% schedule accuracy rate across three imaging locations. Triaged calls and routed urgent cases to radiologists, reducing delays by 35%, and collected and entered insurance and demographic data for over 100 patients daily. Coordinated with 15+ referring providers weekly to streamline appointment logisti
Remote Service Representative
UF Health
Mar 2016 - Oct 2020 (4 years 7 months)
Handled over 90 inbound inquiries daily related to billing, appointments, and medical records, processing payments and resolving disputes with a 94% resolution rate on first contact. Delivered email and chat support with an average response time of under 3 minutes, documenting over 2,000 interactions monthly in the Epic CRM database. Enhanced patient satisfaction by 23% through proactive follow-up
Education
Degrees, certifications, and relevant coursework
Florida Career College
Associate of Science, General Studies
Completed an Associate of Science degree.
Remote Skills Academy
Certification, Remote Work
Earned a Remote Work Professional Certification from Remote Skills Academy.
CareerStep
Certificate, Medical Administration
Completed a Medical Administrative Assistant Certificate program.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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