TKia Adams

I am a dedicated healthcare support professional with over 5 years of experience in both remote and in-person environments. My journey has been marked by a commitment to providing exceptional service in customer support, claims processing, and care coordination across the dental and medical sectors. I pride myself on being highly organized and tech-savvy, which has allowed me to maintain high standards of service while ensuring equitable access to care for all patients.

Throughout my career, I have demonstrated my ability to deliver high-quality support, as evidenced by my role as a Remote Member Services Representative at DentaQuest, where I managed over 90 calls daily while maintaining a 98% call quality score. My experience as a Customer Experience Specialist at Medica further honed my skills in empathy and problem-solving, especially during high-stress situations. I am currently pursuing my education in Pre-Dental Hygiene, driven by my passion for dental health and a desire to make a positive impact in the lives of patients.