Open to opportunities

Michelle Tancioco

@michelletancioco

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Operations and events leader with 20+ years driving growth, teams, and client-focused solutions.

Philippines

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What I'm looking for

I seek a role where I can lead operations or events, drive sales growth, mentor teams, and contribute to strategic planning in a collaborative environment.

I am a versatile operations and events professional with over 20 years of experience across operations, sales, administration, and events management. I combine strategic planning, market analysis, and hands-on leadership to drive business growth and client satisfaction.

As an Executive Assistant at Trackita Ltd, I analyzed market trends, created sales strategies, generated leads for NDIS, and prepared business presentations, schedules, and reports that supported decision-making. As owner of Mishees Events Services, I managed corporate events, weddings, birthdays, corporate branding, and food manufacturing, demonstrating entrepreneurial drive and operational discipline.

In prior roles I managed daily operations and teams at iACADEMY, supervised teachers and training programs at Iwillpass.net, and delivered top-selling performance in customer-facing roles. My background includes administrative and executive support roles that refined my organizational and stakeholder-management skills.

I am organized, client-focused, and results-oriented, with a proven record of improving processes, leading teams, and producing measurable outcomes in sales and event delivery. I seek opportunities where I can apply my operational expertise, people leadership, and event management experience to contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Trackita Ltd

Aug 2024 - Present (1 year 2 months)

Analyzes market trends and creates sales strategies, generates leads and conducts research for NDIS, and prepares business presentations, schedules, and reports to support executive decision-making.

Market Analysis Lead Generation Sales Strategy Scheduling Reporting Research

Current

Owner / Events Manager

Current

Mishees Events Services

Jan 2011 - Present (14 years 9 months)

Managed and operated an events services business specializing in corporate events, weddings, and birthdays, overseeing corporate branding and food manufacturing operations to drive client satisfaction and revenue.

Event Planning Operations Management Client Relations Branding Food Production Vendor Management Budgeting Project Coordination

Operations Manager

iACADEMY Incorporated

Jan 2014 - Oct 2016 (2 years 9 months)

Oversaw daily operations and managed team activities to improve operational efficiency and ensure smooth delivery of academic services.

Operations Management Team Leadership Process Improvement Scheduling Performance Management

Assistant Head Teacher

Iwillpass.net., Ltd Inc.

Apr 2007 - Aug 2008 (1 year 4 months)

Taught and managed up to 30 Korean students monthly, supervised teachers and schedules, oversaw lesson plans, and conducted American Accent training and quality assurance.

Teaching Staff Supervision Scheduling Accent Training Quality Assurance Lesson planning

Supervisor

Pacific-Ed

Apr 2006 - Feb 2007 (10 months)

Supervised one-on-one and group class teachers and prepared student activities to maintain instructional quality and engagement.

Team Supervision Curriculum Development Staff Training Classroom Management Quality Control Scheduling

Call Center Agent

The Yellow Pages Online

Aug 2005 - Mar 2006 (7 months)

Handled inbound and outbound customer service and sales calls to support directory services and drive client engagement.

Customer Service Telemarketing Lead Qualification Communication CRM Sales Support

Senior Customer Specialist

Konekta Group International Inc.

Jan 2005 - Jul 2005 (6 months)

Achieved top seller and quality agent status for consecutive months while handling outbound calls for web hosting campaigns, driving sales and customer satisfaction.