MPMichelle Perez
@michelleperez2
Motivated customer service professional with extensive communication skills.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over 9 years of experience in fast-paced environments. My background includes extensive work in medical billing and coding, where I have honed my skills in assisting providers with medical claims and ensuring accurate billing practices. I pride myself on my ability to communicate effectively with both colleagues and clients, fostering a collaborative atmosphere that enhances service delivery.
Currently, I serve as a Front Desk Agent at Super 8 Hotel, where I manage reservations, address customer needs, and maintain a welcoming environment. My role requires a keen attention to detail and the ability to resolve issues promptly, ensuring that guests have a positive experience. Additionally, my experience as a Medical Billing and Coding Specialist has equipped me with the knowledge to navigate complex billing systems and ensure compliance with healthcare regulations.
Experience
Work history, roles, and key accomplishments
Front Desk Agent
Super 8 Hotel
Apr 2024 - Present (1 year 3 months)
Managed guest reservations, check-ins, and check-outs, ensuring accurate input of guest information and room rates. Provided excellent customer service, resolved complaints, and maintained front desk operations and cleanliness.
Medical Billing and Coding Specialist
Knowledge Services
Nov 2021 - Present (3 years 8 months)
Reviewed and entered medical data into the Cancer Screening and Tracking System (Cast), ensuring accuracy and compliance with Medicare Guidelines. Audited billing submissions, investigated procedure codes, and engaged contractors for clarification and adherence to program guidelines.
Leasing/Manager
Pro Residential Management
Jan 2020 - Present (5 years 6 months)
Processed rental payments and managed apartment readiness for new tenants, coordinating maintenance work orders. Conducted thorough background and credit checks for incoming rental applications, ensuring timely processing and compliance with guidelines.
Education
Degrees, certifications, and relevant coursework
Arizona College of Allied Health
Certificate, Medical Billing & Coding
Completed a comprehensive program in Medical Billing & Coding. Gained expertise in reviewing medical records, determining diagnoses and procedures, and accurately documenting billable information into standardized codes for insurance claims and invoicing.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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