Open to opportunities

Nicole Mitchell

@nicolemitchell1

I'm a certified medical billing and coding specialist focused on accurate claims, healthcare documentation, and patient confidentiality.

United States

Message

What I'm looking for

I'm looking to contribute accuracy, organization, and strong customer service in a healthcare billing or coding role while continuing to develop my coding and billing expertise.

I'm a certified medical billing and coding specialist trained in ICD-10, CPT, HIPAA, insurance claims, healthcare documentation, and medical terminology. I'm eager to bring accuracy, organization, and a strong work ethic to a healthcare team while continuing to develop my coding and billing expertise.

At Walgreens, I processed returns and exchanges, maintained accurate records, resolved escalated customer complaints, and collaborated with sales teams on add-on opportunities. Earlier roles at Wells Fargo, AC Moore, Extended Stay Hotels, Macy's, and the Department of Human Services strengthened my customer service, cash handling, leadership, documentation, and data-entry experience.

I bring experience with electronic health records, eClinicalWorks, Waystar, Microsoft Office, patient billing, health insurance referral requirements, and confidential information handling. I communicate clearly in English and Spanish and value dependable, respectful service.

Experience

Work history, roles, and key accomplishments

CSA - Customer Service Associate

Walgreens

May 2019 - Jul 2025 (6 years 2 months)

Processed returns and exchanges efficiently, maintaining accurate records and ensuring timely resolution for customers. Collaborated with the sales team to identify opportunities for add-on sales during return transactions and resolved escalated customer complaints professionally.

Customer Service Returns Processing Sales Complaint Resolution Record keeping

Teller

Wells Fargo

Jan 2019 - Mar 2019 (2 months)

Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments. Maintained a balanced cash drawer at all times with zero discrepancies and provided exceptional customer service.

Cash Handling Customer Service Transaction Processing Accuracy

Manager

Ac Moore

Aug 2012 - Nov 2018 (6 years 3 months)

Ensured clients the best customer experience while shopping. Managed store operations and supervised staff.

Management Customer Experience Supervision

Guest Service Representative

Extended Stay Hotels

Jul 2017 - Jan 2018 (6 months)

Provided guest services and ensured customer satisfaction during hotel stays.

Guest Service Customer Service

Team Member

Macys

Mar 2017 - Jun 2017 (3 months)

Actively participated in team-building activities and played an integral role in completing projects within established timelines. Maintained accurate records and communicated updates on task progress.

Teamwork Project Coordination Documentation Project Communication