Michelle Nyathira
@michellenyathira
Highly motivated individual eager to begin a career in customer service.
KenyaWhat I'm looking for
I am a highly motivated and ambitious individual eager to begin my career in customer service. Known for being personable, driven, and quick to learn, I have a strong desire to help others and deliver excellent service. My great communication skills, positive attitude, and commitment to understanding customer needs make me an ideal candidate for any customer-focused role.
Currently, I am working as an MPESA Agent, where I serve clients with professionalism and friendliness. I am confident in using mobile money platforms and apps, maintaining clear transaction logs, and resolving customer issues calmly and quickly. My experience has equipped me with strong problem-solving skills and the ability to manage customer complaints tactfully, ensuring a positive experience for all clients.
Experience
Work history, roles, and key accomplishments
M-Pesa Agent
M-Pesa Agent
Nov 2024 - Present (8 months)
Provided exceptional customer service, confidently managing mobile money transactions and promoting additional services. Maintained accurate transaction logs and daily reports, ensuring efficient and trustworthy financial handling.
Clinical Experience - Orthopedic Attachee
Jaramogi Oginga Odinga Teaching & Referral Hospital
Mar 2024 - Present (1 year 4 months)
Assisted senior medical staff in diagnosing and treating musculoskeletal injuries, and observed and assisted in fracture management, casting, and wound dressing procedures. Participated in patient assessments and follow-up care, focusing on rehabilitation and recovery.
Education
Degrees, certifications, and relevant coursework
Kenya Medical Training College
Diploma, Orthopaedic And Trauma Medicine
Studied Orthopaedic and Trauma Medicine, gaining knowledge in diagnosing and treating musculoskeletal injuries. Participated in patient assessments and follow-up care, focusing on rehabilitation and recovery.
Rehoboth Computer Training Center
Certificate, Information Technology
Grade: Distinction
Completed a program in Information Technology, focusing on fundamental IT concepts and applications. Achieved a distinction, demonstrating strong proficiency in the subject.
Jomo Kenyatta Girls High School
Kenya Certificate of Secondary Education, General Studies
Completed secondary education, obtaining the Kenya Certificate of Secondary Education. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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