MMMichelle Morales
@michellemorales
Dedicated customer service professional with over 10 years of experience.
United StatesWhat I'm looking for
I am a dedicated and detail-oriented professional with over 10 years of experience in customer service, specializing in delivering exceptional support through clear communication and problem-solving. My customer-first approach has enabled me to build strong relationships with clients and ensure their needs are met effectively.
Throughout my career, I have honed my skills in moderating user-generated content, ensuring adherence to community guidelines, and promoting a safe online environment. My experience includes working with various CRM tools and moderation platforms, which has allowed me to improve service quality and operational efficiency. I thrive in high-pressure situations and am adept at resolving conflicts while providing empathetic solutions to enhance user satisfaction.
Experience
Work history, roles, and key accomplishments
Specialist
Apple
Aug 2023 - Aug 2024 (11 months)
Deliver exceptional customer service by engaging customers in a friendly manner and providing personalized solutions for Apple products. Assist with technical issues and ensure a smooth customer experience.
Appointment Scheduler
Pearl Interactive Network
Oct 2023 - Sep 2024 (11 months)
Coordinate and schedule patient appointments, verify information, and communicate details to veterans while ensuring compliance with privacy regulations.
Quality Analyst
Teleperformance
Sep 2022 - Sep 2023 (11 months)
Coach team members on content moderation, review sensitive content, and ensure compliance with corporate policies while providing feedback for improvements.
Content Moderator
Teleperformance
Dec 2021 - Sep 2022 (9 months)
Review and classify user-generated content, investigate issues, and ensure compliance with confidentiality policies while moderating sensitive content.
Customer Service Representative
Datamark
Jul 2020 - Mar 2021 (8 months)
Handle Workers Compensation cases, verify patient information, and provide exceptional customer service while maintaining detailed records.
Customer Service Representative
Hinduja Global Solutions
Mar 2019 - May 2020 (1 year 2 months)
Assist with Medicare plans and benefits, verify patient information, and provide support for medical claims while ensuring exceptional customer service.
Office Manager
A&S Quik Tax Refund
Jun 2014 - Mar 2019 (4 years 9 months)
Ensure accurate tax filings and oversee client interactions while managing the office's financial aspects and ensuring exceptional customer service.
Office Assistant
A&S Quik Tax Refund
Jun 2014 - Mar 2019 (4 years 9 months)
Assist in managing client interactions and financial aspects of the office while ensuring exceptional customer service.
Education
Degrees, certifications, and relevant coursework
Milan Institute
Manicurist, Cosmetology
2016 - 2017
Completed a cosmetology program specializing in manicuring, gaining hands-on experience and knowledge in nail care and beauty services.
Ysleta High School
High School Diploma, General Education
2010 - 2014
Graduated with a high school diploma, completing a comprehensive curriculum that prepared me for further education and professional opportunities.
Availability
Location
United StatesAuthorized to work in
Job categories
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