Michelle Martinez

Manage customer communications through chat, email, and messaging platforms while maintaining professionalism. Coordinate calendars, appointments, and administrative tasks, and assist with audience engagement through scheduled social media content posting.

Handle day-to-day operations, administrative tasks, and customer support while resolving customer concerns efficiently. Provide accurate product and service information and collaborate with internal teams to ensure timely issue resolution.

Provide clear, accurate, and professional written responses to handle inquiries, complaints, and requests regarding shipments, refunds, replacements, and other order-related issues. Maintain professional, empathetic communication to ensure customer satisfaction.

Support riders and drivers via email regarding applications, bookings, cancellations, fares, payments, and app-related issues. Resolve customer concerns with empathy while meeting quality standards.

Handle inquiries, complaints, and requests regarding orders, shipments, and payments through phone. Research and resolve complex issues such as shipping delays, billing disputes, and return processing, applying Amazon policies.

Answer questions regarding card features, rewards, balance, and interest rates. Manage, resolve, and prevent account issues through inbound/outbound calls, handle billing disputes, payment processing, and transaction troubleshooting, and offer product upgrades or up-selling services.

Pursued a Bachelor of Arts in Mass Communication.