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Michelle Lunani

@michellelunani

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Detail-oriented administrator with strong Excel, document control, and customer-facing operational experience.

United Kingdom

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What I'm looking for

I am seeking an admin/operations role where I can apply my cash office, document control, and Excel skills in a structured, team-oriented environment with clear processes and growth opportunities.

I am a detail-oriented administrator with hands-on experience in cash office operations, document control, and customer service in fast-paced retail environments.

I recently completed an MSc in International Business Administration and have applied analytical frameworks and Microsoft Excel to structured business and market analysis for a UK retailer.

My practical roles include processing high volumes of transactions, reconciliations, stock checks, record-keeping, and maintaining compliance with company procedures while meeting daily targets.

I communicate professionally with customers and colleagues, work effectively within diverse teams, and consistently deliver accurate, timely administrative documents and reports.

Experience

Work history, roles, and key accomplishments

Current

Customer Assistant (Operations)

Current

Morrisons

Dec 2024 - Present (1 year 2 months)

Process high volumes of transactions with a strong focus on accuracy, support cash office operations including reconciliation and secure processing, and assist with stock control to meet daily targets and KPIs.

Cash Handling Reconciliations POS Till Systems Microsoft Excel Data Entry Inventory Control Record keeping

Cleaner (Operations Support)

Lawrence Cleaning Services

Oct 2024 - Dec 2024 (2 months)

Maintained high standards of cleanliness and compliance across commercial premises by following structured checklists and schedules and communicating effectively with supervisors and clients.

Facility Maintenance Compliance Scheduling Checklists Time Management Client Communication Reliability Attention To Detail

Secondary School Teacher

Kenyatta University

Sep 2017 - Sep 2022 (5 years)

Planned and managed multiple deadlines, maintained accurate administrative records and reports, and communicated professionally with parents and staff while teaching mathematics and physics.

Records Management Administrative Support Lesson planning Data Analysis Microsoft Word Microsoft Excel Communication Time Management

Education

Degrees, certifications, and relevant coursework

University of Northampton

Master of Science, International Business Administration

2024 - 2025

Activities and societies: University-level business consultancy project using PESTLE, SWOT, CAGE frameworks; data collection, analysis, and professional report preparation.

MSc International Business Administration studies with focus on organizational management, cross-cultural communication, finance, and strategy; conducted a consultancy project on the UK retail sector.

Kenyatta University

Bachelor of Education, Mathematics & Physics

2017 - 2022

Activities and societies: Secondary school teaching and administration; maintained records, prepared reports, and communicated with parents and supervisors.

Bachelor of Education in Mathematics & Physics with emphasis on classroom management and records/administration experience.