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@michellelaguna
Experienced customer service advocate with bilingual communication skills.
I am a dedicated customer service advocate with extensive experience in providing exceptional support to clients. My journey began in the automotive industry, where I honed my skills as a Bilingual Auto Damage Appraiser, estimating repair costs and ensuring customer satisfaction. This foundation paved the way for my role at Hootsuite, where I served 5 years as a Customer Service Advocate, addressing complex customer inquiries and resolving issues efficiently.
Throughout my career, I have embraced a customer-first mindset, consistently striving to exceed expectations. I thrive in high-pressure environments, utilizing my strong communication skills in both English and Spanish to connect with diverse clients. My commitment to continuous learning and improvement drives me to seek innovative solutions, ensuring that I provide top-tier service while maintaining productivity and quality standards.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
As a Customer Service Advocate II at Hootsuite, I provide subject matter expertise to high-valued customer accounts, addressing and resolving inquiries efficiently. I troubleshoot issues, report patterns affecting products, and maintain high standards of customer satisfaction across various communication channels.
Gogograndparent
Feb 2019 - Jul 2019 (5 months)
In my role as a Customer Service Agent at Gogograndparent, I registered customers for transportation services, resolved account issues, and monitored rides to ensure customer satisfaction while preventing fraud.
Wipro Technologies S.A DE C.V
Jan 2018 - Feb 2018 (1 month)
As a Microsoft Manager at Wipro Technologies, I monitored service tickets, ensured SLA compliance, and provided timely reports to management while working under pressure in a 24/7 environment.
Sykes México
May 2015 - May 2017 (1 year 11 months)
As a Bilingual Auto Damage Appraiser at Sykes México, I estimated repair costs, reviewed agreements with repair shops, and prepared insurance forms while ensuring accurate assessments of vehicle damage.
Degrees, certifications, and relevant coursework
License Degree in Accounting, Accounting
2014 - 2016
Completed a license degree in accounting, gaining foundational knowledge in financial principles and practices.
Technical Accountant, Accounting
2011 - 2014
Pursued a technical degree in accounting, focusing on practical skills and knowledge necessary for the accounting profession.
Middle School Diploma
2008 - 2010
Completed middle school education, laying the groundwork for future academic pursuits.
2008 - 2010
Attended middle school, focusing on foundational education and development of basic skills.
Software and tools used professionally
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