Michelle Laguna

As a Customer Service Advocate II at Hootsuite, I provide subject matter expertise to high-valued customer accounts, addressing and resolving inquiries efficiently. I troubleshoot issues, report patterns affecting products, and maintain high standards of customer satisfaction across various communication channels.

In my role as a Customer Service Agent at Gogograndparent, I registered customers for transportation services, resolved account issues, and monitored rides to ensure customer satisfaction while preventing fraud.

As a Microsoft Manager at Wipro Technologies, I monitored service tickets, ensured SLA compliance, and provided timely reports to management while working under pressure in a 24/7 environment.

As a Bilingual Auto Damage Appraiser at Sykes México, I estimated repair costs, reviewed agreements with repair shops, and prepared insurance forms while ensuring accurate assessments of vehicle damage.

Completed a license degree in accounting, gaining foundational knowledge in financial principles and practices.

Pursued a technical degree in accounting, focusing on practical skills and knowledge necessary for the accounting profession.

Completed middle school education, laying the groundwork for future academic pursuits.

Attended middle school, focusing on foundational education and development of basic skills.