Open to opportunities

Miguel Angel Delgado Vazquez

@miguelangeldelgadova

Message

Bilingual customer experience specialist blending technical cybersecurity study with service excellence.

Mexico

Message

What I'm looking for

I seek a full-time, remote role where I can apply bilingual customer support and growing cybersecurity skills, contribute to compliance and customer success, and continue professional growth in a collaborative, security-focused environment.

I am a bilingual Customer Experience Specialist with over two years supporting finance, insurance, and mobility services, known for clear communication and strong problem-solving under pressure.

Currently pursuing a B.Sc. in Cybersecurity Engineering, I combine technical awareness with hands-on customer support—managing claims, billing, KYC/AML compliance, and risk-mitigation for international and enterprise campaigns.

I consistently exceed performance targets, build trust-based customer relationships, and prioritize data protection and confidentiality while delivering empathetic, accurate resolutions.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

GGA Solutions - Root Insurance

Jul 2025 - Present (11 months)

Provide bilingual (English/Spanish) support for auto insurance policies, claims, and billing, consistently achieving high client satisfaction and reliable resolution of complex inquiries.

Customer Support Insurance Claims Billing Support CRM Empathy Troubleshooting

Sales Representative

OMODA | JAECOO Mexico

Jan 2025 - Jun 2025 (5 months)

Conduct personalized vehicle sales consultations and product presentations, consistently exceeding monthly sales targets through trust-based customer relationships.

Sales Customer Engagement Product Presentations Negotiation Relationship Building Communication

Bilingual Customer Experience Specialist

Teleperformance

Aug 2023 - Dec 2024 (1 year 4 months)

Managed Western Union and Enterprise Rent-A-Car campaigns handling international transfers, reservations, and billing while ensuring KYC/AML compliance and exceeding performance metrics for clarity and empathy.

Multichannel Support KYC Customer Service International Payments Reserving Bilingual Support