MMMichelle Kathleen Maglasang
@michellekathleenmagl
Efficient reports coordinator with strong analytical and communication skills.
PhilippinesWhat I'm looking for
I am a self-motivated individual with a strong commitment to contributing my knowledge and skills to achieve organizational goals. With a background in healthcare and customer service, I have developed a keen ability to analyze reports and collaborate effectively with various teams. My experience as a Reports Coordinator at Optum Global Solutions has honed my skills in managing daily reports, administrative tasks, and ensuring quality adherence.
Throughout my career, I have demonstrated my ability to work under pressure while maintaining a focus on quality and efficiency. I have successfully collaborated with IT and operations teams to prepare equipment for new hires, ensuring a smooth onboarding process. My strong communication skills enable me to articulate needs clearly and provide exceptional support to multiple lines of business.
Experience
Work history, roles, and key accomplishments
Reports Coordinator
Optum Global Solutions
Sep 2019 - Present (6 years 3 months)
As a Reports Coordinator, I manage administrative tasks, generate daily reports using Excel, and collaborate with various departments to prepare equipment for new hires. I ensure all tools and access requests are fulfilled and provide backup support for chat and email.
Customer Service Representative
Optum Global Solutions
Apr 2015 - Aug 2019 (4 years 4 months)
In my role as a Customer Service Representative, I handled inbound and outbound calls for members, providers, and employers, while also providing chat and email support to assist with inquiries and issues.
Technical Support Representative
Teletech
Dec 2012 - Dec 2014 (2 years)
As a Technical Support Representative, I provided assistance through inbound and outbound calls, addressing technical issues and ensuring customer satisfaction in the telecom sector.
Technical Support Representative
Qualfon
Oct 2011 - Dec 2012 (1 year 2 months)
In this position, I managed inbound and outbound calls, providing technical support and resolving customer issues effectively in the telecom industry.
Education
Degrees, certifications, and relevant coursework
UCUniversity of San Carlos
Bachelor of Science, Nursing
College Level: Bachelor of Science in Nursing.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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