michelle h
@michelleh1
I lead customer happiness and technical support teams to deliver better customer experiences.
ZimbabweWhat I'm looking for
I'm currently building customer happiness at marktguru, a ProSiebenSat.1 Media SE company, where customer service truly runs through my veins.
Previously, I led customer service at ROOKIE Berlin and technical support at ResMed, combining team leadership, quality assurance, CRM, and customer experience management.
My background also includes technical support and bilingual customer service at SMART Technologies, supporting customers through clear, effective interactions.
I work comfortably in German and English and bring experience with Zendesk, Salesforce, SaaS support, customer engagement, and customer relationship management.
Experience
Work history, roles, and key accomplishments
Customer Happiness Manager
Feb 2022 - Present (4 years 6 months)
Manages customer happiness and engagement, focusing on customer experience and support.
Led customer service operations, focusing on customer experience and technical support.
Provided technical support to customers, focusing on phone etiquette and multitasking.
Led technical support team, focusing on quality assurance and customer service training.
Provided technical support to customers, focusing on phone etiquette and multitasking.
Provided bilingual customer service, focusing on phone etiquette and multitasking.
Served as a medical soldier in the German armed forces.
Education
Degrees, certifications, and relevant coursework
Deutsche Bundeswehr
Rettungssanitäter
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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