Michelle Ford

I am a dedicated and enthusiastic Subrogation Research Analyst with a strong background in customer service. My experience at Subro IQ has equipped me with the skills to review claim files meticulously, identifying and analyzing subrogation potential while coordinating the recovery of claims payments. I take pride in my ability to reduce fraudulent charges by 50%, demonstrating my commitment to accuracy and integrity in my work.

Previously, I worked as a Recovery Specialist at American Airlines, where I managed delayed, damaged, and lost bag claims from initiation to resolution. My proficiency in Customer Relationship Management tools allowed me to track and resolve customer issues efficiently, ensuring a positive experience even in challenging situations. I believe that effective communication and empathy are key to delivering outstanding customer service, and I strive to embody these values in every interaction.