I've supported high-volume clients across BlackBox Hosting, Methodology Inc, and regulated insurance environments, resolving billing, payments, refunds, chargebacks, KYC files, and technical support needs with accuracy and empathy. At BlackBox Hosting, I handled 120+ daily tickets and helped reduce repeat ticket volume by 30%+ through standardized workflows and team onboarding.
I've also built an outbound relationship channel that generated approximately $10K–20K in monthly sales without ad spend. Across phone, live chat, email, SMS, social media, and ticketing systems, I take ownership of Tier 1 and Tier 2 escalations while maintaining strong satisfaction and documentation compliance.
