MIchelle Duplessis

As a Junior Document Controller, I support project teams by optimizing document management systems, ensuring adherence to documentation control procedures, and maintaining the integrity of the document repository. I also review and recommend improvements to existing processes.

In my role as a Machine Operator, I assisted with the manufacturing and packaging of Netstar tracking units, operated machinery, and conducted testing and soldering tasks.

As a Field Operations Officer, I processed payroll, maintained employee records, ensured tax compliance, and addressed employee queries while coordinating outreach programs.

In my role as an Internal Auditor, I authorized changes in documentation, ensured compliance, and conducted audits related to share dealing and dividend replacement files.

As a Service Team Assistant, I captured scanned workflow data, addressed inquiries, and ensured the accuracy of shareholder documentation.

In my role as an Inbound Call Centre Agent, I attended to telephonic queries from shareholders, providing assistance and handling share dealing requests.

Completed Inbound Call Centre Training, focusing on telephone etiquette, communication skills, interview techniques, and customer service.

Grade: With Distinction

Diploma in Administrative Assistant covering Windows XP, Business English, General Office Practice, and practical bookkeeping.

Achieved Senior Certificate with subjects including Afrikaans, English, Business Economics, and Computer Studies.