Mercy Steven
@mercysteven
Experienced document controller with a strong background in engineering projects.
What I'm looking for
I am a dedicated professional with extensive experience in engineering projects and client relations. My career has been marked by my ability to adapt quickly to new environments and effectively engage with diverse stakeholders. I pride myself on my attention to detail and my commitment to meeting deadlines, which has allowed me to excel in various roles across different companies.
Throughout my career, I have developed strong administrative and document control skills, managing complex documentation processes and ensuring compliance with project standards. My experience includes training new team members and providing support to project participants, which has honed my leadership abilities. I am passionate about continuous learning and personal growth, and I believe my proactive approach can contribute significantly to any organization.
Experience
Work history, roles, and key accomplishments
Senior Document Controller
R&R Quantity Surveyors
Dec 2024 - Present (7 months)
Responsible for managing all controlled project documents during project structuring and execution phases, including following up on progress, approvals, and review workflows. Managed the final delivery of documentation and provided training on the electronic document management system (EDMS) to new project team members.
Administrative Coordinator
Tshepa Basadi Group
Aug 2023 - Jun 2024 (10 months)
Managed recruitment responsibilities including posting job descriptions, sourcing and screening candidates, and scheduling interviews. Processed documents in compliance with company and project procedures, allocating deliverable document numbers and transmitting documents as instructed by the project manager.
Senior Document Controller
Hatch
Mar 2022 - Jul 2023 (1 year 4 months)
Ensured document controllers were trained in the efficient use of the EDMS and associated tools, assisting the Document Control Manager in rolling out new functionality. Monitored resources to meet peak demands and workload to eliminate backlog, providing support to other project groups in using the EDMS.
Document Controller
Yokogawa South Africa
Jul 2019 - Sep 2020 (1 year 2 months)
Managed the process to produce documentation required by clients for large orders, including data books, revisions control, and document standards. Liaised with clients to ensure satisfaction relating to documentation around orders and compiled and managed document registers per project.
Document Controller
Thyssen Krupp Industrial Solutions
Jan 2008 - Feb 2015 (7 years 1 month)
Established document control structures as per client specifications and compiled all project handover documentation according to client taxonomy. Managed current, marked-up, and superseded documents, and liaised with clients and vendors on documentation queries.
Customer Car Consultant/Claims Negotiator
Holland Insurance
May 2006 - Sep 2007 (1 year 4 months)
Handled car claims from beginning to end, whether paid or declined, demonstrating strong negotiation skills. Served as a team leader in the message center and worked as a call center agent.
Customer Service Consultant
ABSA Bank
Dec 2005 - Apr 2006 (4 months)
Handled inbound call center queries related to credit cards, including transferring funds and linking credit cards with debit cards. Updated clients with any queries regarding their accounts.
Ultra-High Rand Officer
Standard Bank of South Africa
Jan 2005 - Nov 2005 (10 months)
Received and called back customers, confirming the authenticity of cheques. Handled general queries related to cheques.
PA/Secretary
Limo Coffins
Jan 2002 - Dec 2003 (1 year 11 months)
Performed administrative duties including photocopying, faxing, filing, and printing material. Managed stationery control, typed correspondence, and handled diary event planning and coordination.
Education
Degrees, certifications, and relevant coursework
Rand Girls High School
Grade 12, General Studies
Grade: Grade 12
Completed secondary education at Rand Girls High School, achieving the highest grade of Grade 12. This foundational education provided a strong base for further professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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