Mercy Steven

Responsible for managing all controlled project documents during project structuring and execution phases, including following up on progress, approvals, and review workflows. Managed the final delivery of documentation and provided training on the electronic document management system (EDMS) to new project team members.

Managed recruitment responsibilities including posting job descriptions, sourcing and screening candidates, and scheduling interviews. Processed documents in compliance with company and project procedures, allocating deliverable document numbers and transmitting documents as instructed by the project manager.

Ensured document controllers were trained in the efficient use of the EDMS and associated tools, assisting the Document Control Manager in rolling out new functionality. Monitored resources to meet peak demands and workload to eliminate backlog, providing support to other project groups in using the EDMS.

Managed the process to produce documentation required by clients for large orders, including data books, revisions control, and document standards. Liaised with clients to ensure satisfaction relating to documentation around orders and compiled and managed document registers per project.

Established document control structures as per client specifications and compiled all project handover documentation according to client taxonomy. Managed current, marked-up, and superseded documents, and liaised with clients and vendors on documentation queries.

Handled car claims from beginning to end, whether paid or declined, demonstrating strong negotiation skills. Served as a team leader in the message center and worked as a call center agent.

Handled inbound call center queries related to credit cards, including transferring funds and linking credit cards with debit cards. Updated clients with any queries regarding their accounts.

Received and called back customers, confirming the authenticity of cheques. Handled general queries related to cheques.

Performed administrative duties including photocopying, faxing, filing, and printing material. Managed stationery control, typed correspondence, and handled diary event planning and coordination.

Grade: Grade 12

Completed secondary education at Rand Girls High School, achieving the highest grade of Grade 12. This foundational education provided a strong base for further professional development.