Open to opportunities

Michelle Chirau Mbwembwe

@michellechiraumbwemb

Message

I improve customer experiences, recruitment coordination, and remote administrative operations.

Zimbabwe

Message

What I'm looking for

I'm seeking a remote Customer Success, Executive Assistant, or Virtual Assistant role where I can deliver excellent customer experiences, organise workflows, coordinate teams, and provide reliable administrative support.

I've supported customers, managed recruitment processes, and coordinated remote teams at Sestra Living Remote UK/Kubatana Online. I handled customer calls and emails, processed orders, resolved complaints, produced reports, and supported e-commerce administration through Shopify.

At Imra Beauty Spa, I managed client communications, appointments, office administration, inventory, bookkeeping, payroll, and customer retention opportunities. I implemented process improvements that increased appointment booking efficiency by 15%.

I'm focused on delivering efficient, customer-centred support through accurate records, organised workflows, CRM systems, and remote collaboration tools.

Experience

Work history, roles, and key accomplishments

Customer Service, Administration & Recruitment Officer

Sestra Living

Nov 2023 - Sep 2024 (10 months)

Served as primary liaison between customers and the company, managing inbound and outbound calls and emails. Processed customer orders, resolved inquiries, and coordinated recruitment processes.