At PepsiCo, I lead daily order management customer service operations, working with Procurement, Planning, and Logistics to support on-time, compliant order fulfillment and SLA achievement. I track operational KPIs and use RCA and 5 Why methodology to identify service gaps and lead corrective actions.
I’m also the team’s Celonis Super User and an internal trainer. I use process mining to identify transformation opportunities and support process-standardization projects across the wider GBS organization.
At VESUVIUS, I led a 12-person regional team delivering end-to-end order management across CEE and APAC. I managed workload prioritization and performance, and led process migration, knowledge transfer, and stabilization of new operating models.
Earlier, I led a 20-person customer service team at Capita Poland and managed customer orders at VESUVIUS. At HEINEKEN HGSS, I handled accounts payable transactions in SAP and worked with suppliers and operating companies to resolve issues.
