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Agata BartnickaAB
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Agata Bartnicka

@agatabartnicka

Continuous Improvement leader at IQVIA modernizing global Lean reporting and governance across operations.

Poland
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At IQVIA, I lead global Central Lean operations spanning training administration, enterprise reporting, client support, and governance. I’m also leading transformation initiatives to modernize Lean reporting and the global certification operating model.

As Business Excellence Lead, I owned a portfolio of approximately 50 Lean, automation, and process transformation initiatives. My team completed 15 improvement projects in 12 months, and I designed Power Automate workflows and Power BI dashboards to improve reporting and decision-making.

Earlier at IQVIA, I developed project governance and reporting, and supported automation and KPI/SLA reporting at INFOSYS. I hold Professional Scrum Master I and PRINCE2 Agile Practitioner certifications, and have received IQVIA impact awards.

Experience

Work history, roles, and key accomplishments

IQVIA logoIQ
Current

Senior Process Improvement Manager

Jan 2026 - Present (9 months)

Appointed to the Central Lean Team following successive leadership roles in business excellence, Lean program management, and enterprise process improvement. Managing global Central Lean operations spanning training administration, enterprise reporting, client support, and governance across multiple LMS and ERP platforms.

IQVIA logoIQ

Business Excellence Lead

Jul 2024 - Dec 2025 (1 year 5 months)

Owned a portfolio of approximately 50 Lean, automation, and process transformation initiatives across international operations. Led an improvement team of 2 Lean Leads, coordinating process optimization, automation, and standardization, with 15 improvement projects completed in 12 months.

IQVIA logoIQ

Senior Business Excellence Specialist

Apr 2023 - Jul 2024 (1 year 3 months)

Designed and implemented standardized project governance, documentation, controls, and delivery frameworks across a multinational team of approximately 50 professionals. Led cross-functional improvement, automation, and reporting initiatives, including business analysis, requirements, solution design, delivery, and change communication.

IN

Process Specialist - HR Development & Training

Oct 2019 - Nov 2020 (1 year 1 month)

Supported two HR outsourcing processes, analyzed operational data, and delivered KPI/SLA performance reporting in Power BI and Excel. Contributed to HR process transformation, coordinating Technical Solutions automation activity and developing automated reporting and data visualizations for internal and external stakeholders.

Education

Degrees, certifications, and relevant coursework

University of Łódź logoUD

University of Łódź

Law; New Media and Digital Culture

Studied Law and New Media and Digital Culture at the University of Łódź.

Université de Fribourg / Universität Freiburg logoUF

Université de Fribourg / Universität Freiburg

Law

Participated in the Erasmus Programme, studying Law in French.

Tech stack

Software and tools used professionally

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