At Securitas, I own the business requirements lifecycle for global Microsoft Dynamics 365 CRM initiatives, turning business needs into actionable requirements and prioritising the product backlog.
I lead delivery planning and roadmap alignment across business units, IT, and regional stakeholders. I also monitor adoption and KPIs and coordinate training and change enablement to support platform improvements.
At GENPACT, I led operations across 7 markets, organised global onboarding for 60 FTEs, and implemented scalable procedures and reporting. I maintained 98% KPI performance while providing strategic leadership to 6 managers and 90 agents.
Earlier, at Cognizant Technology Solutions, I conducted audits and root-cause analysis and supported 98% accuracy in data extraction processes. I hold a Google Project Management: Professional Certificate and a Lean Six Sigma Green Belt.
