Open to opportunities

Michael Torrevillas

@michaeltorrevillas

Message

Highly motivated professional with exceptional customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a highly motivated and results-oriented individual with a proven track record in providing exceptional customer service and support. My strong communication, problem-solving, and conflict-resolution skills have consistently allowed me to exceed expectations in fast-paced environments. I am dedicated to building strong customer relationships and ensuring customer satisfaction.

In my recent role as an Intake Coordinator at Allianz Health Services LLC, I was responsible for assigning nurses to patients based on their needs and availability, responding to emails from hospitals and pharmacies, and coordinating with patients, nurses, and clinical staff. My previous experience as a Logistics Specialist at Amazon further honed my ability to manage operations efficiently, ensuring accurate and timely shipments.

Additionally, my experience as a Kitchen Supervisor at Panda Express has equipped me with leadership skills, where I led and motivated kitchen staff while ensuring proper food preparation and sanitation. I am keen on details and thrive under pressure, always aiming to meet and exceed operational targets.

Experience

Work history, roles, and key accomplishments

Intake Coordinator

Care Allianz Health Services LLC

May 2023 - Present (2 years 2 months)

Managed patient-nurse assignments based on needs and availability, ensuring efficient healthcare delivery. Handled communications with hospitals, pharmacies, patients, and clinical staff to streamline coordination.

Communication Problem Solving

Logistics Specialist

Amazon Distributions Center

Oct 2021 - Present (3 years 9 months)

Prepared and processed outbound shipments, including precise labeling and sorting for designated vehicles. Ensured accurate and efficient reception of all inbound shipments, maintaining operational flow.

Supply Chain Management

Kitchen Supervisor

Panda Express

May 2019 - Present (6 years 2 months)

Oversaw all kitchen operations, ensuring adherence to food preparation and sanitation standards through regular checks. Managed inventory, assisted with ordering and deliveries, and led staff to meet sales goals.

Inventory Management Team Leadership Sales Operations Training

Education

Degrees, certifications, and relevant coursework

Ormoc Sacred Heart

Pre-school, General Studies

Attended pre-school at Ormoc Sacred Heart from 2005 to 2011. Developed foundational learning skills and social interactions during this period.

Saint Peter's College of Ormoc

Highschool, General Studies

Completed high school education at Saint Peter's College of Ormoc from 2011 to 2013. Focused on core academic subjects and participated in various school activities.

Aliso Niguel High School

Senior High School, General Studies

Attended Senior High School at Aliso Niguel High School in California, USA from 2013 to 2017. Gained advanced academic knowledge and prepared for higher education.

Western Leyte College of Ormoc

Bachelor of Science in Nursing, Nursing

Pursued a Bachelor of Science in Nursing at Western Leyte College of Ormoc from July 2016 to May 2019. Acquired comprehensive knowledge and practical skills in nursing.