Michael Tipay
@michaeltipay
Customer service support at Medigy LLC, processing CPAP and home sleep study insurance verification, prior authorizations, and pricing.
PhilippinesWhat I'm looking for
At Medigy LLC, I handled insurance verification, prior authorizations, and pricing for CPAP and home sleep studies. I also supported front desk calls and scheduling, email correspondence, and team escalations.
At DNA MICRO SOFTWARE INC, I produced user guides for applications developed by the team and integrated them into a wiki. I also supported app testing and developers, trained the team on software updates, and responded to customers by chat, email, and phone.
At WORLD REMIT, I supported customers by call, chat, and email, and provided guidance to more than 1,000 users on the website and app. My experience also includes technical support, insurance verification, prior authorization, and data entry.
Experience
Work history, roles, and key accomplishments
Strategic Office Support
Medigy LLC
Apr 2024 - May 2025 (1 year 1 month)
Handled insurance verification, prior authorizations, and pricing for CPAP and home sleep studies. Managed inbound/outbound calls, front desk scheduling, email correspondence, and team escalations.
Senior Customer Service Support
DNA Micro Software Inc
Feb 2022 - Oct 2022 (8 months)
Produced user guides for applications and integrated them into a wiki. Provided app testing, developer support, and trained the team on software updates.
Customer Service Executive
WorldRemit
Oct 2019 - Aug 2021 (1 year 10 months)
Provided customer support via calls, chats, and email, guiding over 1,000 users on website and app usage. Processed documents and due diligence for fraud prevention and coordinated with worldwide partners for remittance transfers.
Customer Service Agent
iPloi Staffing Solutions
Jun 2017 - Sep 2019 (2 years 3 months)
Handled insurance verification for DME and assisted patients with overnight pulse oximetry testing kits. Processed deliveries for DMEs and supported customers via chat, email, and phone.
Handled eligibility and benefits, prior authorization, and member payments and billing.
Technical Support Agent
Sykes Asia
Aug 2009 - Jan 2014 (4 years 5 months)
Provided inbound technical support, technician scheduling, and PC/internet support.
Data Entry Documentation
Affiliated Computer Services
Feb 2006 - Aug 2009 (3 years 6 months)
Processed Aetna dental documents for EHR/EMR uploads and performed data entry.
Education
Degrees, certifications, and relevant coursework
University of Cebu
Bachelor of Science, Computer Engineering
Bachelor of Science in Computer Engineering degree from the University of Cebu.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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