At Ohme, I lead a team of 8 across partner help-desks and own SLA performance, with 100% SLA adherence since my appointment. I manage 5 major enterprise partnerships and provide reporting directly to partner stakeholders.
As a Senior Customer Care Executive at Ohme, I built the Partner help-desk process from the ground up, including its workflows, documentation, and team protocols. I also managed its day-to-day support and complex escalations.
As an HR & Recruitment Contractor, I worked with clients including Design Bundles, Williams Lea, and Dotdigital. I implemented an in-house recruitment process at Design Bundles and supported hiring across varied functions and sectors.
Earlier, I recruited IT professionals across Data Science, Analytics, and Technology at MBN Solutions, where I implemented Bullhorn ATS. At Ten Live, I specialised in high-volume international recruitment for the Education sector.
