michael sevilla

I am a versatile customer service professional with experience in fast food operations and healthcare support, trained in patient inquiries, insurance verification, scheduling, and HIPAA compliance. I have worked in frontline service roles at McDonald’s and as a Customer Service Representative and Workforce Management Intern at Optum Global Solutions, where I supported forecasting, scheduling, real-time monitoring, and performance reporting to optimize staffing and service levels.

I bring strong teamwork, adaptability, and problem-resolution skills, along with attention to food safety and data entry/record management. I am motivated to apply my operational and customer-facing experience to roles that value service excellence, efficiency, and continuous improvement.