Michael Pointer

Leader in an AI overlay team selling CCaaS AI solutions. Built custom demos, AI maturity models, and solution architecture for Conversational AI and analytics. Key contributor to $30M AI ACV with 100% quota attainment over the past 10 quarters.

• Met quota for 10 straight quarters, at 135% in 2024.
• Managed AI Trials program, delivering $1M AI ACV and $2M Total ACV in 6 months and $8M pipeline.

Senior Sales Engineer delivering product demonstrations and customer targeted POCs showing the functionality and proven value of the Anodot Business Monitoring platform on time-series data. Performed data engineering on customer data sets (AWS cloud, GCP) and the Anodot platform, configuring and proving value for multiple industries, including retail, banking, insurance, and manufacturing.

Principal pre-sales architect working with cloud enterprise data, analytics, business intelligence, and AI/machine learning for both the AWS and Azure platforms, Snowflake, and others. Build and present architectures and end-to-end solutions, scope, and validate delivery projects, answer proposals, create SOWs, close business.

Sell, design, and implement a range of AI and cloud solutions, including Conversational AI, machine learning, and discovery solutions build on AWS, GCP, Azure, or IBM Cloud. Develop integrations on communication platforms such as Alcatel’s Rainbow CPaaS, and Avaya Aura. Write SOWs and RFP responses, build demonstrations, establish MVP pilots, and complete implementations to customer requirements.

Consulting manager and solution architect specializing in the application of cognitive/AI solutions, analytics, and automation to deliver business value to the clients of Deloitte Consulting USA and other member firms. Specialist in IBM Watson Cloud, Amazon AWS, Microsoft Azure, and Google Cloud Platform including big data, machine learning, NLP, analytics, enterprise search and discovery, and con

Led strategy and technical excellence for Watson products across geographies and industries. Advocated AI-powered search, analytics, and data science products for global clients.
Key Achievements:
• Sold several million dollars of Watson products annually.
• Delivered thought leadership and training globally.
Technical Environment: IBM Cloud, NLP, Machine Learning, REST/SOAP APIs

Responsible for a team of escalation support engineers servicing all Vivisimo customers, Big Data, and now the IBM Watson Group cognitive computing platform. Our Level 2 team handles product issues and technical questions worldwide. I am also heavily involved in internal and customer enablement training, including API programming, product configuration, and architectural analysis.

Provided for seamless global technical support, including defining unique business unit service requirements and instituting viable plans and processes to fully support them, creating and implementing KPIs for support services (bench marked against Best in Class), providing an annual and per incident customer feedback platform to quantify and measure customer satisfaction, creating a viable custom

Manager of up to eight direct reports with over one million dollars in services delivered per year. Coordinate services technical team with the research and development organization. Review and approve technical tasks in new Statements of Work, RFIs, and RFPs. Hire additional permanent and contract staff as required. Responsible for software implementation, scope work, plan implementation architec