OJOtis Jackson
@otisjackson
AI Technical Lead and Full Stack Architect driving business value through scalable enterprise solutions.
United StatesWhat I'm looking for
I am an AI Technical Lead and Full Stack Architect with extensive experience designing and delivering scalable enterprise applications, integrating AI/ML (Azure OpenAI, Cognitive Services), and leading cross-functional teams to drive measurable business outcomes.
I have led SaaS implementations, AI chatbot deployments, and enterprise migrations, improving sales conversion, customer response times, and security posture while mentoring technical staff and enabling successful product adoption.
My approach combines strong technical architecture (.NET, React/Angular, Node.js, Python, Azure), customer success orientation, and practical security and operational practices to translate complex requirements into reliable, high-performance solutions.
Experience
Work history, roles, and key accomplishments
Senior IT Consultant
JNE Business Group
Provided IT consulting, security assessments, and system optimization for small businesses, leading Windows migrations and authentication projects while mitigating monthly security risks to maintain PCI DSS compliance.
Senior Technical Consultant
Merkaba Creatives
Led SaaS implementations and AI system deployments for SMB clients, designing lead generation and AI chatbot solutions that improved client sales conversion and reduced response times while delivering onboarding and training programs to ensure adoption.
ODCustomer Service Manager
Office Depot
Managed front‑end operations and technical support teams, implementing training and performance improvements that increased customer care scores and team productivity.
VWTechnical Support Representative
Verizon Wireless
Delivered technical and customer support focused on complex issue resolution and retention, achieving top performer recognition across performance metrics for multiple years.
Education
Degrees, certifications, and relevant coursework
WUWinthrop University
Business Management
Studied Business Management at Winthrop University in Rock Hill, South Carolina.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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