DGDhanya Geetha
@dhanyageetha
Innovative Principal Software Engineer with 16+ years of expertise.
United StatesWhat I'm looking for
I am an innovative and results-driven Principal Software Engineer with over 16 years of expertise in AI platforms, SaaS development, and cloud-native technologies. My career has been marked by a proven track record of architecting and delivering scalable, high-impact solutions for Fortune 500 companies. I excel in AI agent development, Kubernetes orchestration, and microservices architecture, and I am adept at leading cross-functional teams and mentoring engineers to adopt AI in solving complex business challenges.
At Dell Technologies, I spearheaded the design and implementation of an AI-powered conversational agent that automated ticket creation and issue resolution, significantly reducing manual effort. My work in architecting complex conversational workflows and leveraging retrieval-augmented generation has enhanced support workflows and improved query accuracy. I have also built multi-functional tool agents that automate Kubernetes operations, boosting developer productivity by 30% and ensuring seamless integration of firmware updates with Dell Cloud.
Throughout my career, I have consistently focused on performance optimization and system scalability. I have designed multi-zone partitioning for YugabyteDB, improving fault tolerance and reducing communication costs. My commitment to innovation and efficiency has driven my success in developing solutions that not only meet but exceed business needs.
Experience
Work history, roles, and key accomplishments
Principal Software Engineer
Dell Technologies
Jan 2021 - Present (4 years 4 months)
Spearheaded the design and implementation of an AI-powered conversational agent for Dell chat, integrating with Jira and ServiceNow to automate ticket creation and issue resolution. Architected complex conversational workflows using LangGraph and leveraged retrieval-augmented generation (RAG) to improve query accuracy and optimize issue diagnostics. Built a multi-functional tool agent to automate
Senior Software Engineer
Microsoft
Jun 2013 - Jan 2021 (7 years 7 months)
Designed and implemented a cloud service for collecting Intune inventory details, enabling efficient auditing and monitoring. Built infrastructure for unifying microservices deployment to Azure Service Fabric, reducing deployment time by 30%. Developed a logging infrastructure as a microservice, enabling efficient telemetry logging and monitoring.
Senior Software Engineer
Pactera Technologies
Apr 2011 - Jun 2013 (2 years 2 months)
Designed infrastructure for dynamic profile and VIP creation for Global Traffic Manager, enhancing end-to-end testing capabilities. Fixed bugs and developed a framework for the Azure Gateway component, improving testing efficiency. Designed a disaster recovery plan, ensuring high-quality coverage for gateway component features.
Senior Software Developer
Siemens IT Solutions
Jan 2007 - Jun 2010 (3 years 5 months)
Developed SNMP v3 tokenization for MIB Compiler, including grammar for TRAPS and import/export configuration. Designed and implemented a tool for debugging trace messages from remote machines. Rewrote the ITEST framework to test interactions between Semantic modules, improving testing efficiency.
Education
Degrees, certifications, and relevant coursework
Calicut University
Master of Computer Science, Computer Science
Pursued advanced studies in computer science, focusing on complex algorithms, software engineering principles, and theoretical foundations. Developed expertise in cutting-edge technologies and research methodologies.
Kerala University
Bachelor of Computer Science, Computer Science
Completed foundational coursework in computer science, covering core programming concepts, data structures, and algorithms. Gained a strong understanding of software development lifecycle and problem-solving techniques.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Skills
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