michael peraltaMP
Open to opportunities

michael peralta

@michaelperalta

Experienced admin and customer support professional with strong attention to detail.

Philippines
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What I'm looking for

I am in search of a position that provides responsibility and allows for the further development of practical experience. I am particularly drawn to roles such as Customer Care, Email/Chat Support, and Administrative tasks. I highly appreciate a company culture that emphasizes teamwork, offers opportunities for growth, and cultivates a positive work environment.

My name is Michael Peralta, and I’m a dedicated administrative and customer support professional with over 10 years of experience across various industries, including e-commerce, human resources, and customer service. I hold a Bachelor’s degree in Business Administration, and I’ve built a solid foundation in business operations, document handling, communication, and remote work.

Throughout my career, I’ve consistently demonstrated the ability to manage multiple responsibilities with accuracy and professionalism. From handling customer inquiries and processing transactions to organizing files, preparing reports, and supporting team workflows, I’m highly adaptable and detail-oriented. My recent roles involved managing email support, data entry, digital documentation, and engagement through social media—always with a focus on efficiency and client satisfaction.

I take pride in being a self-starter who communicates clearly, follows instructions carefully, and delivers results even under minimal supervision. I’m also proficient with tools like Microsoft Office and cloud-based platforms, and I have experience with systems like FYI Docs and Xero Practice Manager.

Outside of work, I enjoy community service and making music with my son, which helps keep me balanced and inspired. I'm now looking for a long-term opportunity where I can contribute my skills to a remote team and grow professionally.

Experience

Work history, roles, and key accomplishments

DF
Current

Account Executive

D Empire Radio 104.3 Wave FM

Jul 2023 - Present (1 year 11 months)

Finding Leads, Closing sales, Marketing Strategies

OP

CSR-WFXMN

OP360

Oct 2021 - Feb 2024 (2 years 4 months)

Product content outreach, Responding to suppliers emails/requests, Updating product content

DL

Email Support/Phone Support

Dream Bigger PTE LTD/E-Commerce

Mar 2020 - Mar 2021 (1 year)

Responding to customer queries via phone and email, Identifying customer needs, Analyzing and reporting product malfunctions, Responding to PayPal cases, Process refunds, Process Dropshipping

GM

Volunteer Agent

Games and Amusements Board Anti-Illegal Gambling Unit- Minda

Nov 2019 - Feb 2020 (3 months)

Administrative support, Field inspections, Information dissemination regarding anti-illegal gambling

TE

Expedia (Hotel Reservation/Booking)

Teleperformance

Dec 2018 - Mar 2019 (3 months)

Planning and selling transportation and accommodations, Cooperating with clients to determine their needs and advising them on the appropriate destination, modes of transportation, costs, and accommodations

TC

Human Resource Specialist

TEFL in China

Aug 2016 - Nov 2018 (2 years 3 months)

Employment records management, HR policy explanation, New hire paperwork processing

SC

Cashier Staff/Teller

Southern Philippines Medical Center

Aug 2010 - Sep 2014 (4 years 1 month)

Payment handling, Receipt issuance, Sales register management, Return transaction processing

Education

Degrees, certifications, and relevant coursework

University of Mindanao logoUM

University of Mindanao

Bachelor of Science in Business Administration , Business Management

Tech stack

Software and tools used professionally

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michael peralta - Account Executive - D Empire Radio 104.3 Wave FM | Himalayas