I am in search of a position that provides responsibility and allows for the further development of practical experience. I am particularly drawn to roles such as Customer Care, Email/Chat Support, and Administrative tasks. I highly appreciate a company culture that emphasizes teamwork, offers opportunities for growth, and cultivates a positive work environment.
michael peralta
@michaelperalta
Experienced admin and customer support professional with strong attention to detail.
What I'm looking for
My name is Michael Peralta, and I’m a dedicated administrative and customer support professional with over 10 years of experience across various industries, including e-commerce, human resources, and customer service. I hold a Bachelor’s degree in Business Administration, and I’ve built a solid foundation in business operations, document handling, communication, and remote work.
Throughout my career, I’ve consistently demonstrated the ability to manage multiple responsibilities with accuracy and professionalism. From handling customer inquiries and processing transactions to organizing files, preparing reports, and supporting team workflows, I’m highly adaptable and detail-oriented. My recent roles involved managing email support, data entry, digital documentation, and engagement through social media—always with a focus on efficiency and client satisfaction.
I take pride in being a self-starter who communicates clearly, follows instructions carefully, and delivers results even under minimal supervision. I’m also proficient with tools like Microsoft Office and cloud-based platforms, and I have experience with systems like FYI Docs and Xero Practice Manager.
Outside of work, I enjoy community service and making music with my son, which helps keep me balanced and inspired. I'm now looking for a long-term opportunity where I can contribute my skills to a remote team and grow professionally.
Experience
Work history, roles, and key accomplishments
Account Executive
D Empire Radio 104.3 Wave FM
Jul 2023 - Present (1 year 11 months)
Finding Leads, Closing sales, Marketing Strategies
CSR-WFXMN
OP360
Oct 2021 - Feb 2024 (2 years 4 months)
Product content outreach, Responding to suppliers emails/requests, Updating product content
Email Support/Phone Support
Dream Bigger PTE LTD/E-Commerce
Mar 2020 - Mar 2021 (1 year)
Responding to customer queries via phone and email, Identifying customer needs, Analyzing and reporting product malfunctions, Responding to PayPal cases, Process refunds, Process Dropshipping
Volunteer Agent
Games and Amusements Board Anti-Illegal Gambling Unit- Minda
Nov 2019 - Feb 2020 (3 months)
Administrative support, Field inspections, Information dissemination regarding anti-illegal gambling
Human Resource Specialist
TEFL in China
Aug 2016 - Nov 2018 (2 years 3 months)
Employment records management, HR policy explanation, New hire paperwork processing
Customer Service Representative
VXI, DTV/AT&T Account
Oct 2014 - Mar 2016 (1 year 5 months)
Customer concern resolution, Product and service information, Order processing
Cashier Staff/Teller
Southern Philippines Medical Center
Aug 2010 - Sep 2014 (4 years 1 month)
Payment handling, Receipt issuance, Sales register management, Return transaction processing
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Science in Business Administration , Business Management
Availability
Location
Authorized to work in
Job categories
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