At Conga, I supported enterprise Salesforce environments by troubleshooting workflow, security, sharing, validation rule, approval process, and permission-related issues. I partnered with customers to improve platform performance, configuration, and adoption.
I've evaluated, debugged, and resolved complex CRM issues by identifying root causes and implementing effective solutions. My work includes supporting Salesforce-integrated applications, managing escalations, maintaining client relationships, and creating customer-facing and internal documentation.
I use Salesforce administration, Flow, process automation, basic Apex, and Visualforce knowledge to support platform enhancements. I also bring experience with release and change management, data integrity, user support, stakeholder collaboration, and technical communication.
My background in healthcare, education, and mission-driven service has strengthened my ability to communicate calmly, protect sensitive information, support diverse people, and solve problems in high-stakes environments.
