Ryan Ruiz

As a Senior Administrator at Salesforce, I assist organizations, nonprofits, and educational institutions in utilizing Salesforce products. My role includes providing customer support, creating documentation in English and Spanish, and delivering training on various Salesforce features. I specialize in troubleshooting and finding workarounds for customers, while also collaborating with cross-funct

In my role as a Senior Process Executive at Cognizant, I provided customer service support for Salesforce products. I assisted organizations with inquiries and issues, delivered training, and helped implement Salesforce configurations. My focus was on ensuring customer satisfaction through effective communication and problem-solving.

As an ESL Teacher and Coordinator, I provided customer service and support to students and parents. I was responsible for maintaining the computer network, preparing educational materials, and ensuring effective communication. My role involved team building and marketing efforts to grow the program.

In my role at Domino's Pizza, I provided customer service both on-site and over the phone. I handled customer inquiries, complaints, and assisted with technical training and system updates. My responsibilities included ensuring customer satisfaction and supporting the management team.

As a Medical Lab Assistant, I provided customer care and built relationships with patients. My responsibilities included translating for Spanish-speaking patients and assisting with admissions and inquiries. I ensured compliance with HIPAA regulations while delivering quality care.

Completed Education Cloud Consultant Certification, demonstrating knowledge in Salesforce solutions for educational institutions.

Achieved Service Cloud Consultant Certification, validating expertise in Salesforce Service Cloud solutions.

Obtained Nonprofit Cloud Consultant Certification, focusing on Salesforce solutions tailored for nonprofit organizations.

Completed App Builder Certification, showcasing skills in building applications on the Salesforce platform.

Achieved Salesforce Administrator & Advanced Administrator Certifications, demonstrating proficiency in Salesforce platform management and administration.

Achieved TESOL Advanced Certification, focusing on teaching English to speakers of other languages.

Grade: 4.0