Michael Onyeforo
@michaelonyeforo
Experienced Technical Account Manager
What I'm looking for
As a seasoned Technical Account Manager, I have a proven track record of driving client success through my deep technical expertise and strong relationship-building skills. With a strong background in electronic engineering and experience in the fintech industry, I excel at bridging the gap between technology and business.
In my current role at Flutterwave, I have consistently delivered exceptional customer service, developed tailored account plans, and driven process improvements. My technical expertise has enabled me to troubleshoot complex client issues, resulting in a significant reduction in escalated tickets and increased client retention.
I am passionate about staying updated on the latest technologies and trends, particularly in the areas of artificial intelligence, payments, and fintech. I am excited about the opportunity to leverage my skills and experience to drive growth and innovation in a dynamic and forward-thinking organization.
Experience
Work history, roles, and key accomplishments
Manager, Technical Account Management
Flutterwave
Sep 2022 - Present (2 years 9 months)
Leads a team of Technical Account Managers, delivering exceptional customer service and managing prominent enterprise accounts.
Technical Account Manager
Flutterwave
Jan 2020 - Sep 2022 (2 years 8 months)
Managed a portfolio of enterprise customer accounts, driving client satisfaction and revenue growth.
Technical Support Specialist
Flutterwave
Dec 2018 - Jan 2020 (1 year 1 month)
Provided technical support to clients, contributed to API documentation, and conducted thorough API testing.
Customer Support Officer - Internship
Flutterwave
Jan 2017 - Sep 2018 (1 year 8 months)
Responded to customer inquiries, maintained communication quality standards, and resolved customer issues.
Internship Trainee
Shopp!ng
Jul 2015 - Sep 2015 (2 months)
Reorganized inventory, facilitated meetings, and developed a web app to help merchants manage web stores.
Education
Degrees, certifications, and relevant coursework
Michael hasn't added their education
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