Ola Dolabomi
@oladolabomi
Senior Customer Success Manager driving fintech growth through data, APIs, and fraud-prevention expertise.
NigeriaWhat I'm looking for
I’m a strategic, data-driven Customer Success Manager with 8+ years of experience across Fintech, Banking as a Service (BaaS), and Fraud Prevention ecosystems. I specialize in ISO 8583 and API integration, and I manage complex technical lifecycles while aligning technical roadmaps with commercial goals.
In my current role as a Senior Technical Account Manager, I’ve driven 40% TPV growth, increased merchant revenue by 15%, and improved reliability to 99.9% by leading P1/P2 incident escalation, root-cause analysis, and post-incident reviews. I also strengthen retention and adoption by drafting BRDs, optimizing product pipelines, using SQL/Metabase insights for churn risk, and improving client workflows through automation.
Experience
Work history, roles, and key accomplishments
Identified and executed upsell opportunities, increasing merchant revenue by 15% and driving 40% TPV growth through optimized fintech partnerships. Led API integration and onboarding for high-volume accounts, and served as lead escalation for P1/P2 incidents, achieving 99.9% system reliability.
Technical Support Engineer II
Tek Experts
Sep 2019 - Jan 2020 (4 months)
Delivered customized technical configurations for enterprise platforms, improving user satisfaction through advanced hands-on troubleshooting. Authored and maintained developer-facing documentation and process improvements to support scalable customer success and self-service efficiency.
Education
Degrees, certifications, and relevant coursework
Miva University
Master's degree, Information Communication Technology
2026 - 2027
Grade: NA
Activities and societies: NA
Master's program in Information and Communication Technology, scheduled for completion in 2027.
Bowen University
B.Sc. (Hons), Computer Science
2009 - 2013
Grade: 2.9
Activities and societies: NA
B.Sc. (Hons) in Computer Science completed in 2013.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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