Michael Ogunleye
@michaelogunleye
Results-oriented Customer Support Specialist with 3 years of experience.
NigeriaWhat I'm looking for
I am a highly motivated Customer Support Specialist with three years of experience in exceeding customer expectations in fast-paced environments. My exceptional communication and problem-solving skills enable me to resolve customer inquiries promptly and professionally. I thrive in collaborative settings and am passionate about building positive client relationships.
Throughout my career, I have worked with various customer service software and continuously seek to learn and improve my skills to enhance the customer experience. My experience includes roles at Camillo Outsourcing, Nirvana Ace Synergy, and BFREE Africa, where I successfully managed customer communications across multiple channels, maintained customer information in CRM systems, and adhered to quality assurance controls.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Camillo Outsourcing
Oct 2023 - Present (1 year 8 months)
As a Customer Support Specialist, I handle inquiries across multiple clients, ensuring adherence to client-defined protocols. I manage customer information in a CRM system and utilize call dialer applications for effective communication. My role emphasizes quality assurance and maintaining high standards of customer service.
Customer Service Representative
Nirvana Ace Synergy Company Limited
Jul 2022 - Oct 2023 (1 year 3 months)
In my role as a Customer Service Representative, I managed customer communications across various channels, updated customer information in a CRM system, and exceeded sales targets. I was responsible for both inbound and outbound calls, ensuring a high level of customer satisfaction.
Account Manager
BFREE AFRICA
Nov 2021 - Jul 2022 (8 months)
As an Account Manager, I was responsible for managing customer accounts, updating information in a CRM system, and guiding customers through problem-solving processes. I ensured adherence to quality assurance controls and effectively handled inbound and outbound calls.
Education
Degrees, certifications, and relevant coursework
LPLagos State Polytechnic
Higher National Diploma, Business Administration
2017 - 2019
Completed a Higher National Diploma in Business Administration and Management, focusing on advanced business concepts and management practices.
LPLagos State Polytechnic
National Diploma, Business Administration
2014 - 2016
Achieved a National Diploma in Business Administration, covering foundational business principles and administrative skills.
Availability
Location
NigeriaAuthorized to work in
Job categories
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