Evans Odengo
@evansodengo
IT Systems Administrator at Nairobi Institute of Technology who resolved about 90% of reported technical issues within SLA timelines.
KenyaWhat I'm looking for
At Nairobi Institute of Technology, I supported users, applications, systems, and IT services across multiple departments. I resolved approximately 90% of reported technical issues within SLA timelines and administered Windows Server and Active Directory environments.
I also supported Microsoft 365 services, network connectivity, backups, and IT asset management. In my current role at Group 5 Security Services, I monitor operational systems, document incidents, and escalate issues to support reliable and compliant operations.
Experience
Work history, roles, and key accomplishments
Security & Monitoring Officer
Group 5 Security Services
Dec 2019 - Present (6 years 10 months)
Monitors operational systems and technology-supported processes to support service reliability and compliance. Documents incidents and escalations, maintains accurate records, and applies structured monitoring and reporting practices.
ICT Assets & Systems Administrator
Nairobi Institute of Technology
Oct 2009 - Jul 2019 (9 years 9 months)
Provided IT support and systems administration across departments, resolving approximately 90% of reported issues within SLA timelines. Administered Windows Server, Active Directory, and Microsoft 365 services, managed user accounts, and supported network connectivity and data backup.
Assistant IT Support Technician
Nairobi Institute of Technology
Feb 2009 - Sep 2009 (7 months)
Provided first-line IT support, diagnosing software, OS, and connectivity issues. Assisted with system configuration, software installation, and routine maintenance, and escalated technical incidents as needed.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Diploma, Information Technology
Diploma in Information Technology from Jomo Kenyatta University of Agriculture and Technology.
St. Joseph Training Center
Certificate, IT and Electronics
Certificate in IT and Electronics from St. Joseph Training Center.
Alison Learning
ITIL Certified, IT Service Management
ITIL certification from Alison Learning.
Cyberoam
Cyberoam Certified Network & Security Professional (CCNSP), Network and Security
Cyberoam Certified Network and Security Professional certification.
City & Guilds
City & Guilds Certification, Electronics Servicing and Electrical Installation
City & Guilds certification in Electronics Servicing and Electrical Installation.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
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