Open to opportunities

Michael Morrison

@michaelmorrison

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Experienced IT professional with a strong background in customer service.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my IT skills while fostering a collaborative team environment.

I am a dedicated IT professional with over 8 years of experience in customer service and information technology. My journey began in the United States Air Force, where I honed my skills as a Client Systems Technician. I was responsible for troubleshooting, hardware swaps, and software installations, ensuring that users across the base received the support they needed. My ability to manage work orders and supervise a team of 13 individuals helped me develop strong leadership skills, which I carry into my current role.

Currently, I serve as a Service Engineer II at Zachary Piper Solutions, where I configure PXE imaging devices and install cloud-connected clients. My commitment to refining documentation and training new employees has significantly improved our operational efficiency. I take pride in my ability to plan and execute installations, ensuring that all equipment is accounted for and that my team is well-prepared. My Security+ certification further underscores my dedication to maintaining high standards in IT security.

Experience

Work history, roles, and key accomplishments

Current

Service Engineer II

Current

Zachary Piper Solutions

Dec 2021 - Present (3 years 6 months)

As a Service Engineer II, I configured PXE imaging devices for site deployments, installed cloud-connected clients, and refined documentation for standard operating procedures. I also trained new employees and reported installation details through After Action Reports, ensuring thorough inventory management and planning for device installations.

Cloud Computing Documentation Training Inventory Management Customer Support After Action Reporting Ticketing Systems Network Security

Client Systems Technician

United States Air Force

Mar 2016 - Nov 2021 (5 years 8 months)

In my role as a Client Systems Technician, I managed hardware and software installations, created user accounts, and provided remote troubleshooting support. I also supervised a team, managed work orders, and enforced IT policies while conducting equipment inventories across the base.

Hardware Software Installation And Troubleshooting Software Configuration Account Management Inventory Management Customer Support

Ride Operator/Tour Guide

Parakeet Pete's Steampunk Balloon

May 2015 - Jan 2016 (8 months)

As a Ride Operator and Tour Guide, I conducted scenic tours in a themed balloon elevator while providing entertainment and information to customers. I maintained crowd control during emergencies, ensuring a calm environment for guests.

Customer Service Public Speaking Entertainment Crowd Control Themed Attractions Communication Problem Solving Teamwork

Salesperson/Cashier

The Fudgery

Jul 2014 - May 2015 (10 months)

As a Salesperson and Cashier, I provided product samples and information to customers, greeted them enthusiastically, and contributed to increased sales through effective customer engagement.