Looking for a job

Nick Hawkins

@nickhawkins

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Experienced systems engineer focused on automation, cloud, and secure IT operations.

United States

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What I'm looking for

I seek roles where I can improve operational efficiency using automation and cloud tools, work on secure scalable infrastructure, and contribute to client-facing onboarding and documentation in collaborative teams.

I am a systems engineer with hands-on experience across Azure, Intune, Windows Server, VMware, networking, and automation. I deliver measurable results—reducing PC deployment from five days to one through Intune automation, cutting knowledge base size by 40%, and maintaining >98% SLA adherence while resolving thousands of tickets with excellent customer satisfaction.

My background includes onsite and remote client onboarding, NOC/SOC support, firewall and switch configuration, and building internal tools to eliminate manual errors. I run a home lab and personal Azure/M365 tenant to test zero-touch deployments, hybrid identity, and self-hosted services, reflecting a continuous focus on security, efficiency, and scalable operations.

Experience

Work history, roles, and key accomplishments

Current

Systems Engineer II

Current

Worksighted

Feb 2025 - Present (1 year)

Acted as Tier 3 escalation for Windows Server, Azure, VMware, networking, VOIP/SIP and backup issues; automated Intune deployments to reduce PC provisioning time from 5 days to 1 and overhauled documentation across 120+ environments, cutting knowledge base size by 40%.

Microsoft Intune Windows Server Azure VMWare VoIP Backup Technical Documentation

Systems Engineer I

Worksighted

Jul 2022 - Feb 2025 (2 years 7 months)

Implemented automated system checks and Intune application rollouts using ConnectWise Automate and Meraki, reducing patch deployment time by 30%; resolved ~45 requests/week while maintaining 98% SLA and 9.88/10 CSAT across 3,680 tickets.

Microsoft Intune ServiceNow Patch Management Customer Support Automation Scripting

Technical Specialist

Phoenix Property Company

Apr 2021 - Jul 2022 (1 year 3 months)

Standardized PC hardware and asset management, hosted company website to cut hosting costs to $14/month, and provided user support via Azure AD, Windows Server and VoIP device setup while delivering end-user training to improve adoption.

Azure Active Directory Windows Server VoIP Asset Management Website Hosting User Training Conditional Access MFA

IT Field Service Technician II

Arvest Bank Operations

Sep 2020 - Apr 2021 (7 months)

Supported service desk and field technicians, created training documentation that increased new-hire utilization by 60% in three months, and deployed thin clients and host pools for 200+ users to enable remote desktop access.

Field Service Support Thin Clients Remote Access User Support IT Operations

Education

Degrees, certifications, and relevant coursework

University of North Texas

Bachelor of Applied Arts and Sciences, Information Technology and Data Analytics

Completed a Bachelor of Applied Arts and Sciences in Information Technology and Data Analytics focusing on applied IT skills and data analysis techniques.