Antonio Holloman
@antonioholloman
I lead customer operations teams that deliver consistent, high-quality service.
United StatesWhat I'm looking for
I've led customer operations at IKEA, coaching a 12-person virtual support team serving U.S. customers while maintaining 90%+ customer satisfaction.
I translate policies, systems, and customer-experience expectations into clear frontline behaviors, partnering on scheduling, coverage, service levels, onboarding, and complex escalations.
Across IKEA, Comcast/Xfinity, and CoachChatt, I've supported B2B customers, account management, sales outreach, CRM pipelines, retention, and AI-enabled workflows. I bring practical coaching, sound judgment, and an MBA-informed approach to helping teams execute business goals.
Experience
Work history, roles, and key accomplishments
Sales Outreach / Business Development Support
Coachchatt
Jul 2026 - Present (3 months)
Conduct prospect research, business-development support, CRM updates, email outreach, and follow-up activity for targeted opportunities. Maintain lead and activity records in GoHighLevel (GHL) and source qualified business contacts.
Led, coached, and developed a 12-person virtual customer support team serving U.S. markets while maintaining 90%+ customer satisfaction. Directed performance conversations, workload priorities, and service quality, and resolved complex escalations.
Built relationships with IKEA business customers, supporting large-volume orders and tailored B2B solutions. Delivered high-touch customer service and used Saljia Pro CRM to manage customer information and service activity.
Exceeded monthly sales targets by approximately 30% through account management, cross-selling, and needs-based recommendations. Strengthened customer retention and served as a subject matter resource, training new employees through the A.L.E.X. program.
Education
Degrees, certifications, and relevant coursework
DataCamp
AI Fundamentals, Artificial Intelligence
Completed the AI Fundamentals certification in August 2026.
Google AI Professional Certificate, Artificial Intelligence
Completed the Google AI Professional Certificate in September 2026.
University of Maryland Robert H. Smith School of Business
AI & Career Empowerment, Artificial Intelligence
Completed the AI & Career Empowerment program in 2025.
Southern New Hampshire University
Master of Business Administration, Social Media Marketing
Earned a Master of Business Administration with a focus on Social Media Marketing.
Morgan State University
Bachelor of Science, Business Administration
Earned a Bachelor of Science in Business Administration from the Earl G. Graves School of Business and Management.
Microsoft
Career Essentials in Generative AI, Generative AI
Completed the Career Essentials in Generative AI certification in June 2024.
National Society of Leadership and Success
Foundations of Leadership Certification, Leadership
Earned the Foundations of Leadership Certification.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Website
ImUpNext.comSalary expectations
Social media
Job categories
Skills
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