Michael Mensah
@michaelmensah4
I streamline commercial operations, lending workflows, and customer service across fintech and e-commerce.
GhanaWhat I'm looking for
At Axmed, I manage end-to-end commercial operations across multiple markets, coordinating order processing, supplier engagement, customer fulfillment, CRM data, and commercial reporting.
Previously at OZE, I owned customer support, CRM administration, and lending workflows, using KPI reporting, QA sessions, and process improvements to reduce bottlenecks and improve service quality. I also led a six-person activation team that supported 16,601 user activations in six months and achieved a $150K loan recovery target.
My experience at Jumia Ghana spans vendor operations, scheduling, and customer service leadership, including managing operational performance for 1,400 vendors. I work closely with Sales, Product, Partnerships, Finance, Technology, and Supply Chain teams to build scalable processes and better customer experiences.
Experience
Work history, roles, and key accomplishments
Commercial Operations Partner
Axmed
Apr 2026 - Present (4 months)
Manage end-to-end commercial operations, including order processing, supplier engagement, and customer fulfillment. Maintain CRM data integrity and track commercial performance through dashboards and reports.
Education
Degrees, certifications, and relevant coursework
Ghana Institute of Management and Public Administration
Bachelor of Science, Marketing
2016 - 2018
Pursued a Bachelor of Science in Marketing, gaining comprehensive knowledge in marketing principles and practices.
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
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