Open to opportunities

Michael McDonald

@michaelmcdonald

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Dynamic operations executive driving growth in SaaS and healthcare.

United States

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What I'm looking for

I seek a leadership role in a dynamic organization that values innovation, operational excellence, and strategic growth.

I am a dynamic operations executive with extensive experience in driving operational excellence and revenue growth within cloud-based SaaS/PaaS environments, particularly in healthcare and e-commerce. My legal background as a Juris Doctor enhances my ability to navigate complex contract negotiations and compliance oversight, ensuring business continuity and risk mitigation. I have a proven track record of developing high-impact strategies that facilitate market entry, product launches, and customer experience enhancements through data-driven decision-making.

In my most recent role as Chief Operating Officer at IntelliCentrics, I spearheaded global operations, successfully transitioning the company from private to public and back to private equity ownership. I directed cross-functional teams, implemented AI into operations, and improved customer satisfaction significantly. My leadership resulted in a 32% reduction in costs and a remarkable increase in operational efficiencies. I am passionate about leveraging technology to optimize processes and drive growth, and I thrive in high-growth environments where I can make a substantial impact.

Experience

Work history, roles, and key accomplishments

Chief Operating Officer

IntelliCentrics, Inc.

Mar 2019 - Oct 2024 (5 years 7 months)

Spearheaded global operations for a cloud-based SaaS company in healthcare, overseeing a transition from public to private equity. Directed operational processes, regulatory compliance, and cross-functional workflows, achieving significant improvements in efficiency and customer satisfaction. Co-inventor of an AI patent and improved compliance scores across multiple standards.

SaaS AI Regulatory Compliance Efficiency Improvement Data Analytics Customer Satisfaction Cloud Computing

Executive Vice President of Operations & Manufacturing

Peacock Alley, Inc.

Sep 2016 - Mar 2019 (2 years 6 months)

Transformed operations for a manufacturing company, implementing technology and improving processes. Led digital transformation of e-commerce, resulting in a significant increase in sales and improved operational metrics. Managed contract negotiations and enhanced reporting across departments.

Operations Management Digital Transformation Contract Negotiation Inventory Management Process Improvement Reporting Supply Chain Management

Operations & Legal Consultant

EVERTHREAD, LLC

Jan 2016 - Sep 2016 (8 months)

Consulted on operational and legal strategies for a SaaS platform targeting home décor retailers, optimizing service delivery and sales management.

Consulting SaaS Operational Management Legal Strategy Sales Management Service Delivery Home Décor Retail Optimization Business Development

Managing Partner

Venue Marketing Group

Jan 2016 - Jul 2016 (6 months)

Founded and led an importer and distributor of licensed custom-branded goods, achieving significant ROI through strategic operations and business development.

Business Development Operations Management ROI Analysis Strategic Planning Marketing Licensing Distribution

Chief Operating Officer

B & E Industries, Inc.

Jan 2015 - Jan 2016 (1 year)

Executed growth strategies for a manufacturing company, significantly increasing revenue and establishing new facilities. Improved order fulfillment lead times and managed operations effectively.

Growth Strategy Manufacturing Operations Management Revenue order fulfillment Strategic Planning Supply Chain Management Process Improvement Team Leadership

Vice President of Operations

Sutherland Furniture

Aug 2007 - Jun 2015 (7 years 10 months)

Led global operations for a high-end furniture manufacturer, achieving significant revenue growth and operational improvements. Implemented an ERP system and negotiated complex contracts, contributing to substantial increases in e-commerce sales and fulfillment speed.

Operations Management ERP Implementation Revenue Contract Negotiation Fulfillment Inventory Management Customer Service Manufacturing Business Development

Corporate Attorney

Intervoice, Inc.

Aug 2007 - Jan 2015 (7 years 5 months)

Negotiated sales opportunities for a software and hardware development company, contributing to significant revenue recognition. Managed legal matters and intellectual property protections.