Open to opportunities

Michael McDonald

@michaelmcdonald2

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Senior technology and operations executive driving transformation and results.

United States

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What I'm looking for

I seek a senior leadership role where I can drive technology transformation, scale operations, lead cross-functional teams, and deliver measurable EBITDA and efficiency gains in a customer-focused, data-driven organization.

I am a seasoned technology and operations executive with over 20 years leading digital transformation, P&L management, and high-performing teams across global organizations. I have driven major EBITDA growth, led successful ownership transitions, automated workflows with AI (co-inventor on a patent), and delivered measurable operational savings and revenue gains.

My leadership blends strategic planning, compliance (SOC2, HIPAA, GDPR, ISO 27001), and hands-on execution—launching products, modernizing systems, and negotiating complex contracts to unlock value. I am committed to customer-first cultures, data-driven decision making, and building disciplined organizations that scale.

Experience

Work history, roles, and key accomplishments

Head of Operations

Nihon Chouzai Co., Ltd.

Mar 2025 - Jul 2025 (4 months)

Served as primary U.S. liaison to Japan HQ to build a telemedicine platform and pharmacy distribution services; role concluded after U.S. expansion was canceled due to tariff negotiations.

Operations Management Telemedicine Stakeholder Management Regulatory Compliance Project Coordination

Global Chief Operating Officer

IntelliCentrics, Inc.

Jan 2019 - Dec 2024 (5 years 11 months)

Directed global P&L and led two ownership transitions, driving 500%+ EBITDA growth and a $270M cash exit while cutting OpEx by $32M+ and automating workflows to increase efficiency 83%.

P&L management Process Automation AI Enablement Strategic Planning

Executive Vice President

Peacock Alley, Inc.

Jan 2016 - Dec 2019 (3 years 11 months)

Managed full P&L and launched an e-commerce platform that increased online sales 68% and margins 27%, streamlined operations to achieve 6x profit growth and reduced order times 66%.

E commerce Strategy P L Ownership Fulfillment Modernization

Vice President of Operations

Sutherland, Inc.

Jan 2007 - Dec 2015 (8 years 11 months)

Scaled global operations to $250M revenue (400% growth), led M&A due diligence and integration, improved efficiency 23% via lean practices, and implemented ERP for end-to-end visibility.

Global Operations M&A Supply Chain Optimization Contract Negotiation Compliance

Operations & Legal Consultant

Everthread, LLC

Consulted on operations and legal strategies for a seed-to-Series A SaaS platform, optimizing real-time product rendering and sales presentation workflows.

Legal Strategy SaaS Operations Vendor Management