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Arad Ben Aroya

@aradbenaroya

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Experienced Senior Client Success Manager with a focus on data-driven growth.

Portugal

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What I'm looking for

I am looking for a role that values strategic thinking and client relationships, where I can leverage my expertise in data-driven consulting and account management to drive growth and success.

I am a dedicated Senior Client Success Manager with extensive experience in strategic account management and data-driven consulting. Over the past several years at GfK - NielsenIQ, I have successfully managed strategic accounts, fostering long-term relationships and driving business growth through actionable insights derived from market intelligence data. My ability to lead client workshops and presentations has significantly enhanced data literacy and platform usage among clients, resulting in increased product adoption and satisfaction.

Prior to my current role, I led the operations department for GfK’s Israel division, where I managed a team of analysts and improved internal processes for greater efficiency. My experience in high-pressure environments, such as managing a call center during emergencies, has equipped me with the skills to maintain service quality and performance under challenging conditions. I am passionate about client enablement and training, ensuring that clients are equipped to maximize their use of our tools and services.

Experience

Work history, roles, and key accomplishments

Current

Senior Client Success Manager

Current

GfK - NielsenIQ

Jan 2017 - Present (8 years 6 months)

Managed strategic accounts, fostering long-term client relationships and business growth. Provided ongoing consulting based on market intelligence (MI) data and statistical tools.

Strategic Account Management Market Intelligence Data Analysis Client Relationship Management Upselling Cross Selling Data Literacy Presentation Skills TCG Market Analysis

Operations Department Manager

GfK - NielsenIQ

Jan 2015 - Dec 2017 (2 years 11 months)

Led data operations for GfK's Israel division, ensuring quality and delivery standards. Managed a team of 4 analysts, setting goals, tracking KPIs, and maintaining workflow accuracy.

Data Operations Team Leadership KPI Tracking Workflow Management Process Improvement Data Validation Reporting Quality Assurance

Call Center Manager

Natali Life Emergencies Call Center

Jan 2013 - Dec 2015 (2 years 11 months)

Managed real-time operations in a high-pressure emergency response center. Supervised 12

15 representatives per shift, ensuring protocol adherence and service quality.

Emergency Response Operations Management Team Supervision Quality Leadership Training Performance Management Crisis Management

Outbound Call Center Manager

Teleclal

Jan 2011 - Dec 2013 (2 years 11 months)

Established and managed a new outbound service and sales call center for Isracard customers. Recruited, trained, and supervised staff while defining procedures and performance goals.

Sales Customer Service Recruitment Training Process Optimization Outbound Sales Technical Support

Education

Degrees, certifications, and relevant coursework

GfK (Microsoft's diploma)

Diploma, Customer Success Management

Completed a specialized course in Customer Success Management, earning a diploma from Microsoft. This program enhanced skills in client relationship management and strategic account growth.

Holon Institute of Technology

Certificate, Project Management Office (PMO)

Undertook a PMO course covering project management methodologies including design, budget management, Gantt charts, MS Project, and Agile principles. Gained practical skills in project planning and execution.

Tel Aviv University

Bachelor of Arts, Environmental Science, Ecology, Sociology and Anthropology

Studied a comprehensive curriculum in Environmental Science, Ecology, Sociology, and Anthropology. Developed a multidisciplinary understanding of human societies and their interaction with the environment.